HEARTY GALLANO
AMAZON ACCOUNT SPECIALIST
Helping clients increase return on investment through effective account management,
inventory planning, bookkeeping, assessing winning products, and facilitating buy box
wins,
WORK EXPERIENCES
PROFESSIONAL SKILLS
Amazon Seller Central Account
Management
Inventory Management
Search Engine Optimization
Amazon Bookkeeping
Amazon Case Support
Amazon Product Research
Customer Service
Keyword Optimization
Supplier Sourcing
Product Listing
Social Media Management
Graphic Design
PERSONAL SKILLS
Collaborative
Reliable and Professional
Team Player
Fast Learner
Motivated
Goal-oriented
SOFTWARES /PROGRAMS
Helium 10
Seller Tool Kit
Keepa
Seller Amp Simplified (SaS)
fbamultitool
BuybotPro
CANVA
Tactical Arbitrage
joelister
Actorio
Slack
OS Add-on
AMZ Suggestion Expander
Unicorn Smasher
Google Workspace
Socials Media
CONTACT
Sorsogon, Philippines-
linkedin.com/in/hearty-gallano
Amazon Account and Admin Manager
Ash Bird Ltd (United Kingdom) | November 2022 - March 2023
MODEL: ONLINE ARBITRAGE
examined and monitored deals sourced from the UK, the rest of Europe, and the US
Successfully appealed the removal of four (4) Intellectual Property Complaints
regarding counterfeit, parallel import, and product authenticity issues on affected
ASINs
Improved account health from being at risk of deactivation back to a "healthy"
status
Coordinated with suppliers and resolve issues regarding returns, refunds,
replacements, and substitutions
Reconciled all missing reimbursements due to the warehouse, customer, and
distributor damages, lost inventory; and resolved shipments issues
Managed inventory errors and suppressed listings, fixed stranded inventory, and
monitored FBA customer returns, liquidation, and removal orders
Updated COG and Relepenishments in Seller Tool Kit
Resolved customer inquiries and complaints
Conducted Amazon case support and requests logs
Compiled and vouched all invoices needed for Tax Preparation
Supervised daily operations and report daily accomplishments to the team
Amazon Product Researcher | Account Manager | Bookkeeper
Online Retail Europe (Spain) | June - November 2022
MODEL: ONLINE ARBITRAGE AND PRIVATE LABEL
Discovered profitable products from Spain, Italy, France, Germany, and the USA
Managed Seller Central account for European Fulfilment Network
Optimized inventory listings and fixed pricing/ listing errors in Amazon Seller
Central and Seller Tool Kit.
Reconciled reimbursements/ inventory adjustments due to customer damage,
distributor damage, warehouse damage, etc.
Conducted Amazon case support and requests logs
Compiled monthly accounting reports
Vouched for all customer and supplier invoices; reconciled bank statements for tax
preparation
Improved account health status in European marketplaces and attained a high IPI
score
Enrolled eligible Private Label ASINs to Small and Light Program and reduced
fulfillment fees by €1 each
Maintained 100% Feedback Rating and requested weekly customer reviews
Registration Center Supervisor
Philippine Statistics Authority | June - December 2021
Supervised the team, controlled the operations, resolved complaints, and answered
queries of clients in the fixed registration center and mobile registration centers for
the implementation of National ID.
Registered a total of 31,400 applicants in 6 months.
ACADEMIC HISTORY
BACHELOR OF SCIENCE IN ACCOUNTANCY
Sorsogon State University, PH | 2015 - 2020
TRAININGS AND CERTIFICATIONS
sites.google.com/view/hearty
-gallano
Amazon SEO Course
NOVEMBER 2022
Amazon FBA Logistics
NOVEMBER 2022
Amazon Seller VA (ASVA)
Masterclass
APRIL 2022
