Hazzel Basa--
Certified Lean Six Sigma Yellow Belt
Driven to achieve the best results for customers.
Strongly focused with the ability to complete tasks accurately in a fast-paced
environment with conflicting deadlines. Demonstrated skill in managing change
and maintaining flexibility in a variety of challenging environments.
Ability to work in diverse teams and to communicate well with others.
Experience
Skills
Alight - NGA Human Resources
Global Quality Specialist
2018 – 2020
Provided support to check the process of the accounts to minimize
payroll errors.
Audited Voice, Non-voice, and Pre-payroll transactions to achieve the
100% Payroll SLA.
Coached the agents who have opportunities to correct the process and
to avoid issues to be repeated.
Calibrated tickets with managers to assess the improvement plan.
Furnished a report stating the audit scores of agents and the areas
needed to be improved.
Specialized in providing customized process plans for the accounts
managed.
Finished a team project and received One Team Award for Machine
Learning automation.
Payroll Associate - Indonesia 2015 - 2018
Modified the payroll validation template resulting to minimal to zero
error.
Assured the new client on the testing process before the account went
live by executing the validation template based on legal compliance.
Upgraded the manual bank file validations to automated one by using
macro that minimized the time spent from 1 hour to 5 minutes.
Earned One Team Award, Responsible Award, Excellence Award, Heroes
Award – Innovative, and Extra Miler Award.
IBM Global Process Services
Payroll Practitioner – Thailand and Indonesia 2012 – 2015
Initiated a process for all testings affecting payroll resulting to on-time
delivery of the new change requests.
Delivered correct and accurate results of payroll wherein the previous
and current data were incorrectly overwritten by the client.
Made a transition plan for the client during the new role assigned to
them for Time Management.
Ensured that the tickets raised by the client will be closed immediately.
Awarded of Customer Service Award for processing the data entries
accurately amidst the system issue.
Reviewing records
Personnel mentoring
Reports generation and
analysis
Results-oriented
Process improvement
Presentation Builder
Report writing
MS Excel, PowerPoint, Word
