Hazzel Basa

Hazzel Basa--     Certified Lean Six Sigma Yellow Belt Driven to achieve the best results for customers. Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Demonstrated skill in managing change and maintaining flexibility in a variety of challenging environments. Ability to work in diverse teams and to communicate well with others. Experience Skills Alight - NGA Human Resources Global Quality Specialist        2018 – 2020 Provided support to check the process of the accounts to minimize payroll errors. Audited Voice, Non-voice, and Pre-payroll transactions to achieve the 100% Payroll SLA. Coached the agents who have opportunities to correct the process and to avoid issues to be repeated. Calibrated tickets with managers to assess the improvement plan. Furnished a report stating the audit scores of agents and the areas needed to be improved. Specialized in providing customized process plans for the accounts managed. Finished a team project and received One Team Award for Machine Learning automation. Payroll Associate - Indonesia 2015 - 2018     Modified the payroll validation template resulting to minimal to zero error. Assured the new client on the testing process before the account went live by executing the validation template based on legal compliance. Upgraded the manual bank file validations to automated one by using macro that minimized the time spent from 1 hour to 5 minutes. Earned One Team Award, Responsible Award, Excellence Award, Heroes Award – Innovative, and Extra Miler Award. IBM Global Process Services Payroll Practitioner – Thailand and Indonesia 2012 – 2015      Initiated a process for all testings affecting payroll resulting to on-time delivery of the new change requests. Delivered correct and accurate results of payroll wherein the previous and current data were incorrectly overwritten by the client. Made a transition plan for the client during the new role assigned to them for Time Management. Ensured that the tickets raised by the client will be closed immediately. Awarded of Customer Service Award for processing the data entries accurately amidst the system issue.         Reviewing records Personnel mentoring Reports generation and analysis Results-oriented Process improvement Presentation Builder Report writing MS Excel, PowerPoint, Word