Hazem Yousef Heakal
LiNUX SYSTEM ADMiNiSTRATOR · DEVELOPMENT EXPERT
Cairo,Egypt
Summary
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| hazemheakal | hazem-heakal
DevOps professional with strong experience in cloud infrastructure, automation, and system optimization.
Skilled in Linux administration across various distributions, with expertise in web servers, databases, and containerization tools like Docker and
Kubernetes.
Proficient in configuration management (Ansible), CI/CD pipelines, and infrastructure as code (IaC).
Adept at managing cloud platforms like AWS and DigitalOcean, focusing on scalability, security, and performance.
Experience in network management, VPN solutions, and handling complex proxy setups.
Passionate about streamlining deployments, ensuring high availability, and fostering a collaborative DevOps culture for seamless software
delivery.
Work Experience
Upwork
FREELANCER DEVOPS ENGiNEER
Cairo, Egypt
Jan. 2021 ‑ Present
• 2500+ hours & 60+ projects: Successfully delivered diverse DevOps projects, emphasizing reliability, efficiency, and automation.
• System & Software Configuration: Expertise in installation, deployment, optimization, troubleshooting, and automation across multiple en‑
vironments.
• Linux Administration: In‑depth experience with Linux kernel management across various distributions: Ubuntu, Debian, CentOS, Rocky Linux,
Alma Linux, RHEL, Arch Linux, Manjaro, Proxmox.
• Web & Proxy Services: Proficient in configuring and managing Apache, Nginx, and HAProxy.
• Databases & Datastores: Managed MySQL, MariaDB, PostgreSQL, Redis, Memcached for optimal performance and reliability.
• Control Panels & Self‑hosted Apps: Hands‑on experience with CWP, cPanel, Plesk, Webmin, Cockpit, Nextcloud, Confluence, Jira, WordPress,
Git, and Gitea.
• DNS Management: Expertise in DNS services (Cloudflare, PiHole, Bind, AWS Route53) with SPF, DMARC, DKIM, and PTR records configuration.
• Email Services: Deployed and maintained Mailu, iRedmail, Mailman, Postfix, and Dovecot.
• Automation & Scripting: Proficient in automation using Bash, Python, Ansible, and web scraping with tools like requests, scrapy, Beautiful‑
Soup, and Selenium.
• Virtualization & Cloud Technologies: Skilled in Docker, Kubernetes (K8s, K3s), QEMU/KVM, LXC, Proxmox VE, VMware ESXi, and IaC with
HashiCorp Terraform.
• Cloud Providers: Experience managing infrastructure on Microsoft Azure, AWS, GCP, DigitalOcean, OVH, and Vultr.
• Storage & Certificates: Managed object storage (AWS S3, Wasabi) and secrets & certificates using SSL, Let’s Encrypt, SSH PKI, Vault.
• Networking & VPNs: Networking expertise across protocols (TCP, HTTP/S, SSH, DNS) and VPN technologies (OpenVPN, Wireguard, Tinc VPN,
Outline VPN, OpenConnect, Anyconnect).
• Development & Packaging: Development with Python, Bash scripting, Flask, SQL, HTML, JQuery, and JSON; packaging experience with Rpm,
Deb, Pacman.
Fixed Solution
LiNUX SYSTEM ADMiNiSTRATOR
Cairo, Egypt
Feb. 2023 ‑ Present
• Virtualization Infrastructure: Analyzed, designed, installed, configured, maintained, and repaired environments on VMware, Proxmox, KVM,
OracleVM, and ESXi.
• Network Integrity & Security: Sustained network integrity, server deployment, and security across multiple systems and environments.
• Environment Management: Oversaw Development, Test, and Production environments for various enterprise applications, ensuring seamless
performance.
• CI/CD & Automation Tools: Worked with CI/CD pipelines and automation tools like Ansible to improve deployment processes.
• Security & Efficiency: Ensured high‑level security and efficiency, contributing to 100
• Infrastructure Maintenance: Managed upgrades, security patches, and fixes for the entire Data Center Infrastructure, including storage, servers,
OS, and backup systems.
• System Monitoring & Issue Resolution: Analyzed system logs to identify potential issues, applying updates, patches, and configurations as
needed.
• Audit & Utilization: Conducted system audits to ensure optimal utilization and accessibility, applying necessary configuration changes.
• Software Installation & Integration: Installed, configured, and integrated new software tools for clients, business needs, and company teams.
• Server Problem Resolution: Analyzed and resolved issues associated with servers and operating systems.
• DevOps Project Support: Assisted DevOps teams with project‑related tasks and initiatives.
• GitLab Repository Management: Managed GitLab repositories, including branching, tagging, permissions, and release processes.
• Monitoring Tools Deployment: Installed and configured monitoring tools such as Node Exporter, Prometheus, Nagios, and Grafana for proac‑
tive system oversight.
• Containerization & Mail Servers: Deployed software and mail servers using Docker and Docker Compose for streamlined service delivery.
• Troubleshooting Expertise: Diagnosed and resolved issues related to networking, web servers, Docker, and service management for efficient
operations.
Basharsoft
IT SPECiALiST
Cairo, Egypt
Jan. 2022 ‑ Jan. 2023
• Linux Server Administration: Managed and maintained Elastix servers, ensuring their optimal performance for company‑wide communication
needs.
• ESXi Server Monitoring & Management: Oversaw the administration of ESXi servers, constantly monitoring their performance to prevent
downtime and maintain server health.
• Network Management: Handled the setup, configuration, security, and routine maintenance of the network infrastructure, providing reliable
connectivity and efficient data flow.
• SOPHOS Firewall Management: Configured, monitored, and troubleshooted SOPHOS firewalls, ensuring robust network security and miti‑
gating potential threats.
• Device & Security Monitoring: Conducted regular checks on network access points to verify signal strength and reliability, while also moni‑
toring security cameras for system integrity.
• SaaS Tools Administration: Managed various SaaS tools such as G‑Suite, Workplace, M365, Pingboard, Wootric, Zoom, and Skype. Responsi‑
bilities included user account creation, deactivation, and access control.
• Systems Support: Provided technical support across multiple internal systems, ensuring seamless operation of servers like Elastix and asset
management servers.
• Device Setup & Supplier Coordination: Handled setup, maintenance, and troubleshooting of various devices (laptops, mobiles, routers).
Coordinated with suppliers for procurement, repairs, and hardware replacement.
Al‑Bostany Real Estate
Cairo, Egypt
IT SPECiALiST
Jan. 2021 ‑ Jan. 2022
• Server & Network Maintenance: Performed setup, enhancement, and maintenance of network servers, ensuring efficient operations and
minimized downtime.
• Ensuring Network Accessibility: Ensured that all employees’ PCs maintained proper connectivity to the business network and had reliable
access to critical company data.
• Network Security & Device Configuration: Configured network security settings, and connected and managed peripheral devices to maintain
security and functionality.
• User Support & Troubleshooting: Provided direct support to users across the organization, helping with hardware and software issues, in‑
cluding connectivity, access to shared drives, and peripheral devices.
• Issue Diagnosis & Reporting: Diagnosed system and hardware problems, quickly resolved issues affecting new hardware or software, and
created detailed reports for any hardware or software issues encountered.
Excellent Technology Solution
Cairo, Egypt
SYSTEM ADMiNiSTRATOR
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Jun. 2020 ‑ Jan. 2022
Reliable System Operations: Ensured the smooth operation of computer systems, network servers, and virtualization setups through consis‑
tent monitoring and maintenance.
Installation & Upgrades: Installed and upgraded computer components and software to enhance system performance and ensure compati‑
bility.
Troubleshooting & Diagnostics: Diagnosed hardware and software errors, documented problems and resolutions, and prioritized issues
based on their business impact.
Backup & Disaster Recovery: Managed regular backup operations and implemented data protection strategies, disaster recovery plans, and
failover procedures to ensure data integrity and availability.
Security Risk Monitoring: Continuously monitored internet connections for security risks, taking proactive measures to prevent data breaches
or unauthorized access.
VOIP Configuration: Configured VOIP phone systems and extensions, ensuring seamless voice communication within the organization.
Rockal Company
IT HELP DESK
Cairo, Egypt
Dec. 2019 ‑ May. 2020
Network Setup & Configuration: Established secure WiFi, LAN, and VoIP networks at remote company locations, ensuring reliable connectivity.
Client/Server Performance‑Tuning: Led the configuration and tuning of client‑server infrastructure to maintain high performance and seam‑
less business operations.
• Network Problem Diagnosis: Identified and resolved network issues efficiently, maintaining stable and secure connections across the com‑
pany’s network.
• Software & Hardware Installation: Installed and configured necessary software and hardware, supporting the business’s operational needs
and ensuring that all systems were functional.
Skills
TECHNiCAL SKiLLS
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System and software configuration, installation, deployment, optimization, troubleshooting, and automation.
Linux kernel management.
OS: Ubuntu, Debian, CentOS, Rocky Linux, Alma Linux, Red Hat Enterprise Linux (RHEL), Arch Linux, Manjaro, Proxmox.
Web and Proxy services: Apache, Nginx, HAProxy.
Databases and Datastores: MySQL, MariaDB, PostgreSQL, Redis, Memcached
Self‑hosted apps and Control panels: Control Webpanel (CWP), cPanel, Plesk, Webmin, Cockpit, Nextcloud, Confluence, Jira, WordPress, Git,
Gitea.
DNS: Cloudflare, PiHole, Bind, AWS Route53, experience with SPF, DMARC, DKIM, and PTR records for Email services.
EMail: Mailu, iRedmail, Mailman, Postfix, Dovecot.
Automation with Bash, Python, Web scraping, and Ansible
Virtualization, Containers, and Cloud: Docker, Kubernetes, K3s, QEMU/KVM, LXC, Proxmox VE, VMware ESXi, Hashicorp Terraform.
Cloud Providers: Microsoft Azure, AWS, GCP, DigitalOcean, OVH, and Vultr.
Object Storage: AWS S3 and Wasabi
Secrets & Certificates: SSL Self‑signed Certificate and Certificate Authority, Let’s Encrypt ( ACME.sh, Certbot, others), SSH PKI, Vault.
Networking: TCP, HTTP, HTTPS, SSH, FTP, SFTP, SMTP, IMAP, POP3, FTPS, DNS, TLS, WebSockets, Tor onion routing, ngrok, ebtables, iptables,
firewalld, iproute2, NetworkManager, netplan.
VPN: OpenVPN, Wireguard, Tinc VPN, Outline VPN, OpenConnect, Anyconnect.
Web scraping: Python requests, scrapy, beautiful soup, selenium.
Development with Python, Bash scripting, Flask, SQL, HTML, JQuery, and JSON.
Packaging: Rpm, Deb, and Pacman.
Firewalls NG: Sophos, and Fortinet
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PERSONAL SKiLLS
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Problem Solving
Time Management
Communication Skills
Teamwork Skills
Flexibility
Ability to work under pressure
Self Motivation
Certifications-
RHCSA, Red Hat Certified System Administrator
Red Hat
NSE 1,2,3, FortiGate Firewall Certifications
Fortinet
CLF, AWS Certified Cloud Practitioner
AWS
Education
New Cairo Academy
B.S. iN MANAGEMENT OF iNFORMATiON SYSTEMS
Cairo, Egypt
2019
