Hazel Velasco

WORK EXPERIENCE Customer Service Representative iQor PHL - - In charge of technical support - Opens customer accounts by recording account information. - Maintains financial accounts by processing customer adjustments. Customer Service Representative Cpnvergys PHL 2016 to 2017 Hazel Dawn Velasco SOCIAL MEDIA SPECIALIST VIRTUAL ASSISTANT CUSTOMER SERVICE REPRESENTATIVE Maintains financial accounts by processing customer adjustments. Assist with placement of orders, refunds, or exchanges -go the extra mile to engage customers English Specialist SPicus Ltd. PH- -tutor korean students -teach proper grammar,vocabulary,pronunciation,etc. EDUCATION/TRAINING PERSONAL BACKGROUND I'm a virtual assistant which specializes social media management, administrative task and customer service.I am not complacent person and new learning and challenges excite me. , I am a responsible,consistent and enthusiastic person and I do know the value of the good works.I am a holder of Bachelor of Education Major in English BS in Education major in English, 2015 Tarlac State University Masteral Degree major in English- in progress Tarlac State University ELEVATE VIRTUAL ASSISTANT CORE STRENGTHS - Social Media Management - Email Management - Campaign Ads - Video and Photo Editing - Customer Service - Proofreading and Editing - Creatives -Branding -Graphic Design -Trained to create campaigns on Social Media platforms including Facebook, Instagram, Twitter,YouTube. - Manage social media planning for execution of marketing strategies and community management. - Monitor online presence of company's brand. - Can assist marketing team with developing and implementing social media strategies. - Maintain strong social media and brand presence across Facebook, Twitter, and Instagram platforms SKILLS/ABILITIES CONTACT DETAILS Cell: (- Email:-IG: @socialmediamanagerhazel FB:@socialmediamanagerhazel Skype: live:deguzmanathena Address: Mabalacat City, Pampanga Philippines 2010 - Microsoft office(Word,Power point,Excel, etc) - Canva - Ads Campaign - Filmora(VIdeo Editing) - Dropbox - Hootsuite - Google etc.