Hazel Mae L. Tagotungan
CUSTOMER SERVICE SPECIALIST/ EXECUTIVE ASSISTANT
PROFILE
My professional knowledge and skills are comprised of collected experience in cold
calling, appointment setting, technical support, customer service, chat and email
handling. A passionate, dynamic, and trustworthy individual with
over 8 years of solid Customer Service experience providing all types of services may it be
through phone, email and chat set up. I am highly self motivated with a solid work ethics.
I am flexible and highly trained to handle various types of customers. I am vigorous and
always eager to learn and try new things and that I firmly believe that one can strive to be
the best in anything and everything with due diligence.
Tools and Expertise
• Google Docs
• Google Sheet
• Google Calendar
• Gmail
• Google Suit
• Office 365
• Canva
• Service Titan
• Salesforce
• Instagram
• Ring Central
• Dialpad
• Dosespot
• Slack
• Signal
• Workplace
• Onestep GPS
• Trello
• Zoom Workplace
• Zoho
Relevant Skills
Administrative Task
Email Handling
Appointment Setting
Dispatching
Chat Support
Photo Editing
Scheduler
Social Media Management
Order Placer
Educational Background
Bachelor of Arts in Political Science-
Royal Valley Academy-
Matina Central Elementary School-
Character Reference:
Joyce Ramillano (Senior Dispatcher)
-
Jun Victor Sundian (Frontier Fiber)
-
Contact Information
Email:-Contact number:-
Work Experience
Market Research Interviewer:-
SSI/Dynata Global
Calling registered voters to gather their opinions with the running Government Officials.
Customer Service Representative:-
T-mobile
• Account, Billing, Retention, and Sales Expert.
Chat Support:-
DoorDash
• Order Placer, assisting Dashers and Customers with their orders.
Electrician Senior Dispatcher / Appointment Setter:-
Express Electrical Services:
Provides customer service via email and inbound and outbound phone calls that relate to booking or
appointment inquiries for any electrical work. The task includes booking a new job, warranty or project
job via service titan depending on the customer's concern. As a dispatcher, the role is to handle
service requests and coordinate with electricians or repair crews. Received customer calls, dispatched
field technicians to address issues, and ensured timely resolution of problems.
Administrative and Staffing:-
MedOrbis
• Provides administrative support to ensure efficient operation of the office. Answers phone calls,
schedules meetings, and supports upper management. Completes operational requirements by scheduling
and assigning administrative projects and expediting work results. Provides information by answering
questions and requests. Contributes to team effort by accomplishing related results as needed.
Teleconsultant/Medical Receptionist:-
MySpecialistMD
• Receives all inbound calls from patients wanting to receive treatments. Work with patients to ensure they
are satisfied with the services provided. Implement our care system to follow up with our patients to
provide a 5-star service
Appointment Setter:-
Sasquatch Booking Center / Veteran Air Heating & Air / AC Warehouse
• Booking inbound and outbound calls for customers who would like to get a technician for their AC
problems, diagnosis, replacement and installation
Appointment Setter and Dispatcher-
Premier Comfort Services
• Books inbound and outbound calls related to HVAC. Plumbing and Electrical. Monitoring YELP and
websites to call customers who submitted their reviews. Dispatch electrical, technicians and plumbers
with profit.
Admin Assistant and CSR/DSR - May 2024-August 2024
Economy Plumbing Services
• Manage incoming emails, meetings, and applicants as a plumber. Handle inbound and outbound calls,
including website bookings. Dispatch calls upon booking and monitor plumbers for every call they take.
