Hazel Taberna Dacanay

Hazel Taberna Dacanay Philippines Mobile: - Home Phone: - E-mail:- Value Statement: To obtain for a position in an Industry where I can maximize my skills and utilize my experiences to improve customer and company satisfaction. Summary of Qualifications:  11 years of experience working in the BPO industry  Patient and making sure that every task or goal is met. Professional Experience August 2019 – September 2020 The Credit Pros Home-based Job Title: Client Services ● Credit Repair Advisor ● Services and Billing ● Resolutions December 2017 – August 2018 March 2015 – March 2017 QA world FIS Global Services Home-based Metro Manila, Philippines Job Title: Financial Support Representative  Answering calls for AMEX customers  Helping customers process their Tax refund and Salaries Sept. 2013 – December 2014 West Contact Services Job Title: Technical Support Specialist and Sales Representative Metro Manila, Philippines  Answers incoming calls for COMCAST customers   Troubleshooting connection issues Offering best way to lower customers bill March 2012 – August 2013 Concentrix Metro Manila, Phil. Job Title: Technical Support Specialist and Sales Representative    Answers incoming calls for a Cable company in the US Troubleshoot equipment over the phone Resolves issues on Internet, phone and cable TV problems April 2010 – Feb. 2012 Assurant BPO Solutions Metro Manila, Phil. Job Title: Client Services and Sales Mentor  Mentoring new Sales Representatives for an anti-virus product  Completing Reports for Clients Jan. 2007 – April 2010 Sitel Baguio Baguio City, Philippines Job Title: Technical and Customer Service Representative  AT&T Technical Support  Hawaiian Airlines Reservation Agent Jan. 2007 – April 2010   HELP Academy Baguio City, Philippines Part-time one on one Teacher for Korean students Part-time online Teacher for Japanese students Presently working as QA analyst at QA World. Education- University Of Baguio Baguio City, Phil.