Hazel Rosales

Hazel Q. Rosales- | - | Sta. Rita, Guiguinto, Bulacan, 3015 Summary Highly motivated to continuously develop my skills and grow professionally. With my expertise in administrative support, customer service, and reporting, I am confident in my ability to streamline operations, allowing clients to focus on high-level decisionmaking and strategic goals. Career history Email Marketer and Blog Writer at Forabeli Beauty Ltd. Dec 2023 – Aug 2024 Created and managed email campaigns and blog content to engage customers and promote brand awareness. Key Responsibilities • Create and manage email marketing strategies, including campaigns, and promotional emails. • Monitor email performance metrics (e.g., open rates, click-through rates, and conversion rates) and optimize campaigns based on data analysis. • Research topics and develop content ideas based on industry trends, audience interests, and SEO opportunities. • Write and edit blog posts, articles, and other content types with a consistent tone and style. Customer Service Representative at FIS Global Solutions Philippines May 2023 – Oct 2023 Monitored financial transactions to detect fraud and assisted clients with account security, ensuring safe and smooth account handling. Key responsibilities • Analyzed financial transactions to detect and investigate potential fraudulent activities. • Utilized appropriate tools to deliver accurate and comprehensive information. • Assisted clients with card reactivation or closure based on gathered data. Customer Service Representative at Teleperformance Philippines November 2021 – July 2022 Helped customers with billing, payments, and health plan information, ensuring they had all the details they needed to make informed decisions. Key responsibilities • Delivered accurate and complete information using appropriate tools and methods. • Managed billing and payment processes. • Supported clients through enrollment and provided insights on health plan benefits. Front Office and Reservations Officer at Citigate TravelPlus, Inc. October 2019 – March 2020 Welcomed and assisted guests, managed reservations, and addressed inquiries promptly. Provided support for client visa applications, including document preparation and submission. Key responsibilities • Greeted and welcomed guests, ensuring a positive first impression. • Handled administrative tasks, including data encoding, scanning, and printing documents. • Managed incoming calls, directing them appropriately or taking messages. • Assisted clients with booking reservations and responding to inquiries. Education Bachelor of Science in Tourism Management from Bulacan State University September 2019 Key skills Bookkeeping, Email Marketing and Management, Data Entry, Calendar Management, Customer Service and Support, Microsoft Office, and Google Suite Proficient Certification/s NC III in Bookkeeping, Xero Advisor Certification References Available upon request 2