Hazel Rivera

Hazel Rivera Virtual Admin Assistant CONTACT --Lapu-lapu City, Cebu, Philippines SKILLS Customer Support Email Support Appointment Setting Data Entry Transcription Computer Literacy Internet Savvy Typing speed: 40 wpm Fluent in the English Language WORK EXPERIENCE Capture Imaging Photography Executive Admin & Studio Coordinator December 2014 – December 2022 Setting up appointments Responding to emails Answering calls Process payments Brent Mail Photography Executive Admin & Customer Support December 2014 – Present Part-time 3-4 hrs/week Assist customers via email using Zendesk. Process cancellations using Thrivecart. Create magazines. Create blog posts using Divi WordPress. Maintains spreadsheets and SOPs. Other admin tasks. 3COLORS EDUCATION Customer Support University of San Jose-Recoletos Part-time 2 hrs/week Bachelor of Science in Information Technology October 2006 March 2020 – Present Replying to emails using Zendesk. Use Thrivecart for payment cancellations. Updating spreadsheets and SOPs. Assist customers' inquiries in Discord. TOOLS & APPLICATIONS Active Campaign Divi WordPress Zendesk Slack Trello Thrivecart Lucidpress StudioPlus Discord Microsoft Office Applications Google Workspace REFERENCE Jamie Cacafranca Executive Assistant Dazzle Cleaning Company- Liza Marie Pono Sr. HR Generalist Sukoon Insurance- RareJob Philippines, Inc. Part-time Online ESL Tutor November 2014 – July 2015 Teach Japanese students in learning the English language. Teach them how to use the basic English Grammar. Helping them build their confidence. Give them different kinds of curricular activities. Give them feedback and coaching. Casa Grande Furnishing Admin Secretary May 2013 – March 2014 Answers calls from clients. Schedule appointments for client meetings. General administrative and clerical support. Respond to email inquiries and process deliveries. Prepares letters and documents. Handles payments and invoices. Dr. Joy Dental Clinic Front Office Staff July 2010 – April 2011 Schedule appointments. Respond to email and phone inquiries. General administrative and clerical support. Files all records of the patients. Handles payments and insurance. Joinus English Language Academe ESL Teacher October 2009 – February 2010 Teach Asian adults and kids ihow to use basic English grammar. Teach them how to communicate well. Provide listening and speaking activities. Prepare students' monthly report. Provide weekly examinations. Western WATS Philippines Market Researcher August 2007 –February 2008 Conducts surveys on products and services. Conducts surveys pertaining to political issues. Input information on the system. Maintains the quality of every call.