Hazel Patriz Maculada

Hazel Maculada Executive & Administrative Support Specialist-- With extensive experience in executive assistance, sales support, and process optimization, I specialize in streamlining business operations and enhancing team efficiency. I provide high-level support in areas such as project management, revenue operations, client and stakeholder relations, and process documentation. From managing complex schedules and optimizing CRM workflows to coordinating business travel and automating processes, I ensure seamless business operations and contribute to overall organizational success. EXPERIENCE Executive Assistant November 2023 - Present Managed schedules, meetings, and travel for executives. Coordinated projects, tracked progress, and handled confidential information. Ensured smooth operations by anticipating needs and collaborating across teams. Streamlined processes across Marketing, Sales, and Delivery. Implemented automations to boost productivity and tracked deals for realtime visibility. Maintained consistency and alignment across teams for a seamless customer experience. Conducted quarterly data cleanups in HubSpot and ensured contract compliance. Monitored deal progress, reconciled revenue, and supported customer engagement efforts. Sales Associate August 2021 - September 2023 Processed sales orders and ensured timely delivery. Supported sales teams, resolved order issues, and tracked account activity. Managed leads, prepared quotes, and ensured order accuracy. Admin Assistant May 2019 - July 2021 Managed document routing, employee queries, and expense report filing. Coordinated logistics for client visits, events, and office supply inventory. Arranged transportation, catering, and shipments for company operations. Led exit interviews, processed clearances, and managed asset logistics for resigning employees. Hazel Maculada Executive & Administrative Support Specialist-| - EXPERTISE Customer Service Executive Assistance & Administrative Support Sales & Revenue Operations Client & Stakeholder Management Project Coordination & Workflow Optimization Process Documentation & Automation Data & Report Management Lead & Order Management Exit Interview & Offboarding Processes Event Planning & Logistics Coordination Inventory & Asset Management SKILLS Time Management & Multitasking Problem Solving & Proactive Planning Communication & Collaboration Customer Relationship Management Process Improvement & Standard Operating Procedures (SOPs) Data Analysis & Market Research Team Support & Cross-functional Collaboration Confidential Information Handling Contract & Document Management Client Re-engagement & Retention Strategies TOOLS I’M FAMILIAR WITH CRM Systems: HubSpot, Impulse, IM360, GoPortal Project Management & Collaboration: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace Communication Tools: Skype, Zoom, Microsoft Teams, Email Sales & Order Management: HubSpot Document Management & Automation: Google Drive, Dropbox, DocuSign, AdobeSign Scheduling & Calendar Management: Google Calendar, Outlook, Calendly Expense Management & Auditing: SAP Concur, Neo1 Data Reporting & Analysis: Excel, Google Sheets Hazel Maculada Executive & Administrative Support Specialist-| - FREELANCE SERVICES I OFFER Executive Assistance & Admin Support: Manage executive schedules, meetings, and travel. Handle communication and organize documents. Calendar management, email organization, and appointment scheduling. Sales & Revenue Operations: Document and optimize sales processes. Manage CRM (HubSpot, Salesforce) and track sales pipeline. Client & Stakeholder Management: Engage clients, schedule meetings, and re-engage inactive clients. Project & Process Coordination: Oversee projects, ensure deadlines, and improve workflows. Automate tasks and document processes (SOPs). Event & Travel Coordination: Plan business events, conferences, and client visits. Organize logistics, transportation, and shipments. Data & Reporting Services: Analyze data, create reports, and maintain CRM records. Conduct market research and provide insights. Document & Contract Management: Prepare and manage contracts (NDAs, MSAs, SOWs). Handle document filing and ensure compliance. Administrative Support: Data entry and management, document creation, and formatting. Social media management and content creation. Customer support and communication. E-commerce & Online Store Support: Order processing, inventory management, and customer communication. Basic website maintenance and troubleshooting technical issues. Content Creation & Writing: Blog post writing, article creation, and copywriting for marketing materials.