Hazel Palaming

HAZEL C. PALAMING About Me--435 Phase 3B Bagong Silang Cutud Angeles City Education BSBA MANAGEMENT AMA UNIVERSITY 2010 - 2015 Camba High School Camba Arayat Pampanga 2006 - 2010 Expertise Customer Service Skills Active listening, emotional intelligence, and problemsolving Excellent communication & troubleshooting skills Skilled in prospecting, negotiating, and closing deals effectively Language English Highly motivated and experienced call center professional with eight years of experience providing excellent customer service to clients. I am skilled in using technology to improve customer experience, problem- solving, and multitasking. Work Experience 2022 - 2025 Sutherland | Aeropark Email Sales & Support Answers inbound sales calls for Website, Domain, Email and other sub product of GoDaddy. Provides high levels of service to the customers with professionalism and cruise product knowledge and performs other duties as may be assigned. 2020 - 2022 Concentrix | Ayala Malls PH Senior Technical Specialist Handling escalated calls from Customer Care Specialist who do trouble shooting. Level up trouble shooting for customers vehicle Calling all different departments to coordinate and sending email request for vehicles appointment in car dealership. 2018 - 2020 TATA Consultancy Services | Nepo Angeles City Messaging Chat & Email Support Handling Australian Telco account. Answering queries, responding to any type of concern and complaints through chat and emails. Doing outbound call if it’s escalated to address the concern properly. 2015 - 2018 Telus Internationsl | Market Market Taguig City Customer Service Representative | SME Handling Canadian Telco account. Offering upgrades, tradeins, renewal and new enrollment for their mobile phones as their provider. References Available upon request Filipino I do hereby declare the authenticity of all the information in my resume.