HAZEL VILLASANA LANON
Lot 19 Block 25 Tierra Monte
Phase 3 A Silangan San Mateo Rizal-Contact no-
Job Experience
Market Database Associate (MDB)
Tata Consultancy Inc.
June 16, 2015 – Present)
BGC, Taguig
Yell Media Works / Hibu
(Oct 20, 2010 – June 16, 2015)
9th Flr Ecommerce Bldg.
Eastwood Libis Pasig City
Micro Sourcing
(Sept 7, 2009 – Oct 20, 2010)
Maintain integrity of business listings within the Market Database by resolving electronic directory assistance exceptions through the application of business rules in different queues.
MDB2 Queues:
Marchex (Verifying the real name of the business)
Q4M (Queue for Merge, separating the business location or profession and to have its own identity in the database.)
OBQ (Out of Business Queue, Calling the business phone number to check if the business is still active or not)
Class Dedupe: Proofread the yellow pages for duplicates of same/similar business in order to create space and update directory with accurate information.
National Dedupe: Updating the system through client’s request.
POC responsibilities:
Responsible in doing attendance report of the team
Responsible for End of Day report (EOD)
Responsible in checking the team’s time tracker discrepancy
Call Center RepresentativeICT Group Inc.
2nd Floor ICT Bldg.
Riverbanks, Marikina City
(Jan 9, 2008 – July 15, 2009)
Responsible for the production of sales revenue for the accounts (Chase Fraud Detector, Chase Payment Protector, HSBC Credit Protect)
Skills
Computer Literate (knowledgeable in MS Office, basic knowledge in java, C,
HTML, CSS and Macromedia Authorware, Dreamweaver)
Seminars and Trainings Attended
Create and ConnectJuly 8, 2006
ICITE Bldg Eastwood Libis Q. C
Digital Learning SessionJan 24, 2018
Panorama Bldg. Taguig
Starburst (Leadership Training)July 27-28, 2017
Panorama Bldg. Taguig
On the Job Training:Trend Mirco Inc.
IBM Bldg. 15th Floor Eastwood Libis Q.C
Technical Writer
(Software Quality Assurance)
(October – April 2007)
Educational Background
College:Informatics International College
ICITE Bldg. Eastwood Libis Cubao Quezon City
Course:
ADCS Major in Interactive Multimedia -)
Bachelor of Science in Computer Science -)
Secondary: Juan Sumulong High School
18th Avenue Murphy Cubao Q.C
-)
Personal Information
Birthdate:January 06, 1985
Age:33 years old
Birthplace:Marikina
Gender:Female
Civil Status: Single
Religion:Roman Catholic
Father’s Name:Adelfo E. Lanon
Occupation:Self-Employed
Mother’s Name:Eden V. Lanon
Occupation:Housewife
Character Reference
Name:Johana Tomagan
Position:Call Center Representative (Teletech)
Contact#:-
Name:Maria Lourdes Supleo
Position:DRS (Tata Consultancy Services)
Contact#:-
Name:Elsa Peralta
Position:Associate (AIG)
Contact#:-
