HAZEL JOY
HERNANDEZ
BPO
SPECIALIST
SPECIALIZATIONS
• Data Entry
• Admin Support
• Virtual Assistance
• Technical Support
• Customer Service
WORK EXPERIENCE
CONTACT
INFORMATION
Technical Support Representative
TELEPERFORMANCE-TELSTRA
JULY
2017-JANUARY
2018
Provides technical assistance for internet service
-
Send Field Technician
-
Billing and Sales Associate
CONVERGYS-CONCENTRIX
APRIL
2018-PRESENT
Provides assistance with billing inquiries
Upgrade/Downgrade of plans/packages
Credit adjustments
Process payments
EDUCATION
BACKGROUND
Quezon City Polytechnic University
BACHELOR
OF
TECHNOLOGY
SCIENCE
IN
INFORMATION
-
Basic Computer and Web Programming
Database Administration
HAZEL JOY
HERNANDEZ
BPO
SPECIALIST
HOBBIES AND INTERESTS
• I love listening to music and watching Korean dramas
• I love dogs, I currently have two
• I love doing research on the internet
•
• Photo and Video Editing
• User Experience Research
CHARACTER REFERENCE
MARTHA RHEA CASTRO
Teleperformance | Technical Support Representative
-
JORIE ASENCIO
SYKES | Program Trainer
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