HAZEL JONAH CUETO
Customer Service and Technical
Support Team Manager
P R O FILE
I am a motivated and results driven Team
Leader. I am motivated in developing people and
honing their skills to prepare them to the become
who they wanted to be in this industry.
Skills
Coaching 1:1 and Focus Group Discussion
Data entry and reporting
RCA and Data analysis
Team and People Management
Email and Chat support
Voice Support
CRM navigation
Sales force utilization
Instagram automation
Facebook automation
C H A RACTER RE F E R E N C E S
Jay Lovely Torres
Operations Manager
VXI Global Holdings
Cell:-
Christian Gonzales
FPS Training Supervisor
Cell:-
Janine Marjorie Cedeno
FPS Team Manager
Cell:-
H O W TO REACH M E
Cell:- /-
Email:-Address: Brgy. 10-a, Davao City
C A R EER SUMMA R Y
VXI Davao - Centrale - January 2017- May 2021
Comcast Team Manager
Managed multiple Set of Teams for Billing, Internet
and phone repair both on site and work from home.
Chat and Voice support
Consistent top team and top team leader for
balanced scorecard.
Top team for sales
supports Work from Home and Work on site
agents.
Convergys Davao - Aug. 2015 to January 2017
Escalation Lead Coach -Macy's
Provides support to operations
Manage Escalation Team that handles escalation
calls for credit card.
VXI Robinsons - Aug 2012 to february 2014
Customer service executive - western union
Provides support to customers for money transfer
account.
E D U CATION
Brokenshire College - Davao City
Bachelor of Science in Psychology
Member of Davao Psychology
