Hazel Imee Castor

Hazel Imee Castor Online Business Manager Philippines • - •-• linkedin.com/in/hazelcastor Optimized workflows and streamlined operations by identifying and eliminating inefficiencies, resulting in a 40% reduction in overhead costs. WORK EXPERIENCE _______________________________________________________________________________________________________________ Operations Assistant CH Energy Solutions, Clovis, CA ● June 2019 – Present Eliminated manual data entry by designing an automated data migration process that saved 10 hours of work per week and reduced errors by 90% ● Revamped project management processes by implementing agile methodologies and collaborative tools, resulting in a 25% increase in task completion rate and a 15% reduction in project cycle time ● Facilitated data import/export/updates of 700+ projects from other Project Management tools to Hubspot ● Managed and optimized the HubSpot CRM system for a diverse range of clients, ensuring smooth operations and efficient lead management Virtual Assistant National Resource Management, Canton, MA ● ● ● Designed presentations and marketing materials that have helped close deals by 25% Created a cloud-based storage system with advanced search functionality and centralized access; reduced manual updates by 80% Streamlined the loan application process and implemented a more efficient document review system, reducing the time spent on each application by 40% Operations Manager Richmond Corporate Finance MA Advisory, Canada ● ● ● ● ● ● ● ● October 2021 – Present Implemented Trello, ClickUp, and HubSpot as project management tools, resulting in a 30% improvement in task assignment, tracking, and team collaboration Developed standardized processes and workflows, resulting in a 25% increase in operational efficiency and a 20% reduction in operational costs Collaborated with remote teams to define project requirements, scope, and objectives, resulting in a 20% improvement in project success rate Monitored project progress, identified deviations, and proposed corrective actions, resulting in a 10% reduction in project delays Executive Virtual Assistant Richmond Corporate Finance MA Advisory, Canada ● September 2020 – Present August 2019 – September 2021 Coordinated 20+ executive meetings per month, including quarterly business reviews and annual strategy sessions, improving team alignment and driving key business results Improved email correspondence and responded to 100+ inquiries in a timely and professional manner, maintaining a high customer satisfaction rate of 90% Arranged travel logistics, including flights, accommodations, and transportation, resulting in a 90% reduction in travel-related issues Prepared and edited 100+ documents, presentations, and reports using MS Office Suite, ensuring accuracy and adherence to company standards Maintained and updated confidential client databases and files, organizing 100+ records Virtual Assistant GEL America, Clovis, CA ● ● ● ● November 2017 – June 2019 Managed and improved the company's file system, including expenses, reports, and support documentation; executed a cloud-based storage system for increased accessibility and reduced manual updates by 80% Processed loan applications with a high level of accuracy, resulting in a 95% loan approval rate Prepared and processed 500+ invoices, expense reports, and purchase orders, ensuring accurate financial record-keeping Developed and implemented a quality control process for the document review, revision, and approval process, resulting in a 25% decrease in revision time and a 15% increase in document accuracy EDUCATION _______________________________________________________________________________________________________________ Masters in Nursing Hubspot Sales Software Certification ClickUp Intermediate Certification Completed Unstoppable OBM Course SKILLS & OTHER _______________________________________________________________________________________________________________ Techniques: Operations management, Project management, CRM Support and Automation, Systems Management Tools and Frameworks: ClickUp, Trello, HubSpot, G-suite, Zoom, Dubsado Languages: English (Fluent), Tagalog (Fluent)