Hazel A. Gajasan
Email:-Skype: chazely06
Phone: -
Summary
Providing services as a results-driven process coordinator/ representative to various company in running their business more
effectively. Acute focus directed towards providing excellent service in all areas by developing and maintaining vital
relationships needed to be an effective assistant while providing accurate results.
Highlights
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Results-oriented
Computer-savvy
Self-starter
Self-directed
Critical thinker
Customer-oriented
Excellent communication skills
Strong interpersonal skills
Dedicated team player
Resourceful
Apt./Event scheduling
Marketing and promotions
Business correspondence
Excellent verbal communication
Fast Learner
Problem resolving
Goal orientated
Creative solutions
Dedicated
Time management
Accurate and detailed
Proficient in Microsoft Office
Honest and ethical
Data Entry
Client and vendor relations
Graphic Design/ Photoshop
Video Editing
Advanced problem-solving skills
Strategic thinker
Experience
Debt Negotiator – Financial Rescue LLC
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Calculate acceptable settlement amounts according to guidelines set forth by the
department
• Contact creditors, collection agencies, and attorney offices to negotiate a
reduced settlement on delinquent and/or charged off accounts on behalf of our
clients
• Review client accounts to determine availability of funds
• Utilize multi-tasking and communication skills to work through the account
Inbound
Sales Representative – TigerDirect
July 2013 - May 2014
queue
•• Achieved sales standards set for department by effectively communicating
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B.S Psychology – Adamson
University
marketing campaigns and promotions to customers.
Administer all customer complaints and ensure timely resolution within required
guidelines.
Effectively sold company products to a broad customer base and built great
working relationships with the customers.
Assist customers with all knowledge on products and services and perform
required repairs and prepare bills for same.
Technical Support Representative - Microsoft
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Manila, Philippines
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June 2000 – Mar 2002
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July 2011 - April 2012
Respond to customer queries about ATT services, equipment, promotions, roaming
and billings.
Enhance customer retention and satisfaction by providing outstanding and prompt
customer service.
Develop innovative ways to sell ATT products and services to customers.
Utilize multi-tasking and communication skills to work through the account queue
Business Partner Expert - Microsoft
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May 2012- March 2013
Respond to customer inquiries on technical issues.
Analyze cost efficiencies in dealing with technical issues.
Resolve and troubleshoot simple or complex issues relating to customers.
Inbound Sales Representative – AT&T
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Education
March 2017 - November
2018
February 2007 - October 2009
Ensure to promote knowledge management and sharing by enterprise’s operational
business systems and processes.
Oversee and analyze knowledge sharing system, evaluating opportunities and
external benchmarking.
Review client accounts to determine opportunity for client’s business growth.
