Hazel Degullacion

My name is Hazel Degullacion, and I am a dedicated and versatile Virtual Assistant with a strong background in administrative support, social media management, and customer service. Over the years, I have developed a wide range of skills that allow me to adapt to different industries and provide reliable support to both individuals and businesses. My career journey has been shaped by my commitment to excellence, continuous learning, and the ability to balance organizational efficiency with creativity.

I started my professional career as an Admin Staff at Mindanao Star Bus Transportation, where I handled organizational paperwork and day-to-day office tasks. This experience allowed me to build a solid foundation in administrative processes, time management, and attention to detail. Afterward, I joined Watsons Family Health & Beauty as a Pharmacy Cashier, where I sharpened my customer service skills, developed a strong sense of professionalism, and learned how to handle customer concerns with empathy and efficiency.

My career further expanded into the digital space when I took on the role of a Social Media Manager Intern at Brand You Marketing. During this time, I managed content scheduling, social media engagement, and brand awareness strategies. This experience enhanced my expertise in social media management and creative content planning.

I then moved into the BPO industry, working with Sixeleven Global Services as a Call Center Agent and later as a Quality Assurance Specialist. These roles helped me strengthen my communication skills, problem-solving abilities, and eye for detail when it comes to process compliance and customer satisfaction. The transition from front-line customer service to quality assurance also gave me valuable insights into improving systems and ensuring that clients receive excellent service consistently.

Throughout my career, I have built expertise in areas such as administrative support, data entry, social media management, graphic design, project management, and customer relations. I take pride in being adaptable and resourceful, always eager to take on new challenges and find efficient solutions.

As a freelance Virtual Assistant, my goal is to help small businesses and professionals streamline their workload, enhance productivity, and maintain a strong online presence. I value professionalism, reliability, and teamwork, and I strive to deliver results that truly support my clients’ success.

Outside of work, I am passionate about continuous learning and personal growth. I believe that each opportunity—whether in administration, customer service, or digital management—has equipped me with the skills and confidence to provide exceptional support in every role I take on.