Hazel Catangui
Baguio CIty, Benguet-
SCHOLASTIC RECORD
Bachelor of Science in Psychology
Cavite State University
Silang, Cavite
WORK EXPERIENCE
PSG Global Solutions: July 2022 – February 2023
Makati City, Metro Manila
Talent Acquisition
● Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems,
company web sites etc.
● Recruiting passive candidates through phone calls, emails, and general relationship-building.
● Conducting pre-assessment calls with candidates, verifying different items such as qualifications,
availability, and compensation requirements.
● Organizing and keeping of candidates’ files, tracking their activities, opportunities, and
references.
● Maintaining a record of candidates sourced through the SS Tracker.
● Creating end of day reports of productivity and results.
Silent Venus LLC.: June 2021 - May 2022
Remote - US Based
Support Specialist/CS Department Supervisor
● Assisted inbound customers on their general inquiry for products specifications, payment issues,
and delivery
● Handled minor fulfillment tasks, and communicated with different partner fulfillment centers.
● Generated weekly sales reports for the Customer Service department along with
recommendations to increase our sales.
● Conducted 1 on 1 coaching, and monthly meetings with the team.
● Created SOPs for the department, along with other researches and administrative tasks needed
by the company.
National Debt Relief (Remote- Freelancing): February 2019 – January- Maiden Ln 30th floor, New York, NY 10038
Payment Specialist
●
●
●
●
Audited clients’ accounts to ensure that every payment, and check has been processed properly.
Made sure that our client’s accounts are balance.
Made payments and advance checks to several vendors, and banks as needed.
Provided administrative assistance and customer service response when needed.
Wideout Workforces Inc.: April 16, 2018 – September, 2018
Makati, Metro Manila
Research Data Analyst
● Performed online searches of potential authors to determine the most likely author.
● Leveraged heuristics that the client has defined.
● Used previous healthcare expertise to determine specialties/sub specialties of a specific author
to match the clinical trials or publications that they published.
● Validated algorithmically matched QA results.
● Provided turnaround times meeting SLAs with a 99% true positive rate and a 99% true negative
rate.
iQor Inc. / MetroPCS: October 2014 – August 2016
Dasmarinas, Cavite
Customer Service Representative
● Provided standard customer service experience for our customers by answering questions &
diffusing frustrations, via phone call.
● Built trust with our customers & provide quality results in an efficient manner.
● Used your technical knowledge to solve technical support for programming & equipment
issues.
SKILLS
●
●
●
●
●
Ability to function with little oversight and supervision
Intermediate grasp of the English language both written, and vocal.
Familiarity with Google Suite, and Microsoft office tools.
Experience in Salesforce, and Freshdesk CRM.
Effective team management
