Work Experience
NO MORE PAIN ERGONOMICS
CUSTOMER SUPPORT
October 21, 2021 - Present
Deep understanding of the product to
effectively assist customers in
recommending suitable item/s to purchase
Process Orders using Shopify
Create invoices using Xero
Communicate efficiently with customers via
email, chat and calls
Hazel
Casimiro
Contact Details
Address: Balingaeng Tugbok,
Davao City
Mobile:--
Educational Background
University of Mindanao
YR-
Bachelor of Science in Business
Administration major in Human
Resource Management
STAFFVIRTUAL
VIRTUAL ASSISTANT - CHAT SUPPORT
November 30, 2020 - August 6, 2021
Respond to customers queries in a timely
and accurate manner via chat and follow-up
with customers to ensure issues are
resolved.
Generate leads and update our internal
database.
TDCX PHILIPPINES
CASE MANAGER
April 8, 2019 -October 20, 2020
Settle sensitive cases by using diplomacy
and tact in resolving situations with solid
decision-making skills.
Negotiate or mediate “win-win” solutions to
client issues by providing high-quality
service, a sound resolution that benefits
both parties in line with business policies and
guidelines.
Organized and works independently in a
dynamic, fast-paced environment.
TELSTRA POWERED BY TELETECH
CUSTOMER SERVICE REPRESENTATIVE II
(BILLING, SALES AND RETENTION)
November 9, 2015 – February 16, 2019
Provides accurate and comprehensive
information to customers regarding the
value and benefit of retaining their current
product subscription.
Certificates
QUALITY ANALYST
Advertising with Facebook
Google SEO Fundamentals
Introduction to Google SEO
Excel Skills for Business
June 2018 – December 2018
References
Mary Princess Fernandez
Supervisor
TDCX PH
Mobile #:-
Joseph Gipulan
Supervisor
Telstra Powered by Teletech
Mobile#-
Ensures that agents provide quality services
in line with organizational objectives,
increase agents efficiency through behavior
modification thus enhancing quality service
to customers through call monitoring.
Asses the quality performance of the
associate by their demeanor, accuracy,
customer survive performance and
conformity to company policies and
procedures
AUTHOR SOLUTIONS PHILIPPINES
CUSTOMER SERVICE REPRESENTATIVE
(SUBMISSIONS REPRESENTATIVE)
May 2015 – October 2015
Profound knowledge of the Submissions
Guidelines and Processes to effectively and
accurately answer Clients/Authors questions
and concerns regarding package inclusions
and terms, and the Submissions Process.
CONVERGYS PHILIPPINES
TECHNICAL SUPPORT REPRESENTATIVE I
(DATA ENTRY)
July 16, 2012 – July 15, 2014
Actively listens to Sales Representatives
giving out customer’s information to set up a
new accounts and input this information into
the system accurately.
SUTHERLAND GLOBAL SERVICES
ADMIN SPECIALIST
September 27, 2009 – March 19, 2012
Schedule and coordinates meetings,
appointments and travel arrangement for
trainees, supervisors, managers, VIPs and
clients.
