Hazel Arevalo

 HAZEL AREVALO Block 7 Lot 21 KS 3 Lancaster New City General Trias, Cavite,-- Objective: Seeking a position that will benefit from my customer service experience, positive interaction skills and industry contacts where my more than six years of experience can be effectively utilized for increased profitability for the company. Skills • Strong verbal and personal communication skills. • Accuracy and Attention to details. • Organization and prioritization skills. • Problem analysis, use of judgment and ability to solve problems efficiently. • Tolerant and flexible to different situations. • Adaptability and ability to work under pressure. Educational Background: TERTIARY: Vineyard Asia Technological College Daet, Camarines Norte Hotel and Restaurant Service NC II SECONDARY:Camarines Norte National High School Daet, Camarines Norte ELEMENTARY :Cobangbang Elementary School Cobangbang Daet Camarines Norte Experience August 2019 - January 2020 Amazon – CSA (blended – phone, chat and email) Three E-Com Center, Block 22 Harbor Drive Cor. Bay Shore, Mall of Asia Complex CBP-1A, 1300, Pasay Handled contacts query about customer’s order such as tracking, returns and refunds, payment inquiries and website walk-through Assisted customers in changing the personal information on their online account Helped customers in changing their password Served as a mediator between a third-party seller and the customer for purchase related concerns Escalate concerns to proper departments as per policy mandate December 2018- May 2019 Customer Service Representative- ePerformax Contact Centers & BPO 5 Diosdado Macapagal Blvd, Paranaque, Metro Manila Responsible on explaining the billing inquiries of customer Assisted customers in managing their subscriptions Helped customers to process payments over the phone using their CC, debit card or checking account Did upselling of mobile phones Helped customers to do basic trouble shooting on their phone signal February 2017- November 2019 CSR- Teleperformance Philippines 2/F Pavilion Greenfield District, Mandaluyong, 1552 Metro Manila Helped customers to manage their online account Helped customers to register for the SAT exam over the phone Answered general inquiries about their SAT scores Assisted customers to process payments over the phone Character References 1. Rye Pereira- 2. Michelle Belando-. Agnes Gamboa-. I hereby certify that the above information is true and correct to the best of my knowledge. __________________ HAZEL AREVALO