Hazel Anne Tabag

HAZEL ANNE TABAG - • Mabalacat, Philippines •- PROFESSIONAL EXPERIENCE AMTECH Electrocircuits Customer Support • Purchasing Assistant 08/30/2021 - 01/02/2024 Handled the seamless coordination of operations, ensuring an impressive 92% on-time delivery rate through efficient coordination and quick resolution of issues. Executed procurement strategies, driving a 12% cost reduction through forward-thinking strategic sourcing and collaborative partnerships with key suppliers. Produced precise purchase orders with 98% documentation accuracy showcasing attention to detail in streamlined procurement processes. iQor / Sprint - Clark, Philippines Customer Care Specialist 12/05/2020 - 07/30/2021 Provided daily customer support, achieving an 81-87% success rate in issue resolution, highlighting effective problem-solving and enhancing overall customer satisfaction. Accomplished a 45% increase in upselling and cross-selling, directly influencing increased revenue, demonstrating effective sales tactics, and significant contributions to financial success. Received multiple commendations from customers for providing exceptional service and going above and beyond their expectations. AT&T / SITEL - Tarlac City, Philippines Customer Service Representative & Technical Support Tier 1 10/23/2019 - 11/30/2020 Performed daily technical support for smartphones, mobile apps, cable, and streaming TVs, attaining an 80% success rate, emphasizing effective issue resolution and ensuring customer satisfaction. Secured high customer satisfaction ratings, ranging from 78% to 91% by conducting timely follow-up calls within 2-3 days, guaranteeing thorough resolution of concerns and issues. Achieved daily sales targets, averaging 5-11 transactions, by evaluating customer preferences and actively promoting the company's products and services. EDUCATION Don Honorio Ventura State University - Pampanga, Philippines Bachelor of Technical Teacher Education Major in Home Technology June 2015 - April 2019 PROFESSIONAL SKILLS Proficient in computer troubleshooting and numerous computer technologies. Outstanding organizational, multitasking, and problem-solving abilities. Positive attitude and willingness to go above and beyond to assist customers. Keen to take initiative. Ability to work under pressure and meet tight deadlines while maintaining the quality of work.