Hazel Ann Alquizalas

HAZEL ANN ALQUIZALAS ECOMMERCE VIRTUAL ASSISTANT CONTACT--Japitan, Barili, Cebu PROFILE Dedicated and detail-oriented eCommerce Virtual Assistant with hands-on experience managing TikTok Shop (US & UK) stores and Shopify platforms. Skilled in order fulfillment, inventory tracking, customer support, and general admin tasks. Proven ability to handle backend operations, coordinate with suppliers, and resolve customer inquiries promptly to ensure smooth store EDUCATION University of Cebu - Main Campus performance. Eager to contribute reliable virtual assistance to growing eCommerce businesses. - B.S in Civil Engineering TOOLS TikTok Seller Center Shopify Admin Printful Google Sheets Google Docs Google Drive ChatGPT SKILLS WORK EXPERIENCE ECOM M E R CE VIRTUA L ASSISTANT Press and Pop – TikTok Shop UK Jan 2025 - May 2025 Managed daily operations of a dropshipping print-ondemand store using Printful Fulfilled customer orders and monitored inventory updates Handled basic admin tasks and coordinated with suppliers Ensured accurate listing and product data management TikTok Shop (US & UK) Management ECOM M E R CE VIRTUA L ASSISTANT Shopify Store Handling Bits Candy - TikTok Shop US Order Fulfillment & Tracking April 2025 - Present Inventory Management Customer Service & Dispute Resolution Admin Support Email and Chat Handling Refund & Return Processing Provide timely and professional responses to customer inquiries via email/chat Manage orders, inventory management, and handle refund/return requests