HAZEL ANN ALQUIZALAS
ECOMMERCE VIRTUAL ASSISTANT
CONTACT--Japitan, Barili, Cebu
PROFILE
Dedicated
and
detail-oriented
eCommerce
Virtual
Assistant with hands-on experience managing TikTok
Shop (US & UK) stores and Shopify platforms. Skilled in
order fulfillment, inventory tracking, customer support,
and general admin tasks. Proven ability to handle backend operations, coordinate with suppliers, and resolve
customer inquiries promptly to ensure smooth store
EDUCATION
University of Cebu - Main Campus
performance.
Eager
to
contribute
reliable
virtual
assistance to growing eCommerce businesses.
-
B.S in Civil Engineering
TOOLS
TikTok Seller Center
Shopify Admin
Printful
Google Sheets
Google Docs
Google Drive
ChatGPT
SKILLS
WORK EXPERIENCE
ECOM M E R CE VIRTUA L ASSISTANT
Press and Pop – TikTok Shop UK
Jan 2025 - May 2025
Managed daily operations of a dropshipping print-ondemand store using Printful
Fulfilled customer orders and monitored inventory
updates
Handled basic admin tasks and coordinated with
suppliers
Ensured accurate listing and product data
management
TikTok Shop (US & UK)
Management
ECOM M E R CE VIRTUA L ASSISTANT
Shopify Store Handling
Bits Candy - TikTok Shop US
Order Fulfillment & Tracking
April 2025 - Present
Inventory Management
Customer Service & Dispute
Resolution
Admin Support
Email and Chat Handling
Refund & Return Processing
Provide timely and professional responses to customer
inquiries via email/chat
Manage orders, inventory management, and handle
refund/return requests