HAZEL ELECTONA
Virtual Assistant
CORE COMPETENCIES
Administrative Tasks
Internship/ On the Job Training
VA BOOTCAMP - JUNE 1- 30, 2020
Customer Service
Answers inquiries in ManyChats at VA
Email Management
Bootcamp FB page
Google Docs and Spreadsheets
Create welcome post in FB page
MS Office Applications
Create content writing on Inspirational
Schedule Management
Message
Internet Research
Edit FB blogs on success stories using
Wordpress
WORK EXPERIENCE
Customer Service & Admin Support- Payments and
Business Conservation
Create banners and posters using Canva Pro
Knowledge in Trello for project management
ACADEMIC HISTORY
AXA PHILIPPINES | JANUARY 2009 TO FEBRUARY 2017
Attends customer inquiries through phones and emails
Initiates customer callouts for lapsed policies and offer
policy reinstatements
Foundation University
BACHELOR OF SCIENCE IN ACCOUNTANCY,
CLASS OF 1998
Performs reinstatement and policy changes as requested by
customer
Send customer correspondences on billing reminders
CAREER OVERVIEW
through emails, SMS and mails
Ensures timely posting of incoming payments to different
pay channels ( Over the counter, Auto Debit, Credit Card )
Ensures compliance with Service Level standard in
With 9 solid years in
Administrative Support and
Customer Service
processing renewal payments
Prepares monthly collection reports
Involve in system projects as subject matter expert
" Commended as Most
Reliable Customer Service "
Accounting & Investments
AXA PHILIPPINES | JANUARY 2000 TO DECEMBER 2008
Performs bank reconciliation
CONTACT INFO
Personal Phone: -
Analysis of transitory or suspense accounts
Email:-
Administers weekly fund subscription and redemption
Validates fund prices before releasing
Valuation of Investment on Non linked Portfolio
Prepares Annual Statement for audit purposes
Address: along National Highway, Poblacion,
Zamboanguita, Negros Oriental 6218
Facebook: Hazel Adalim Electona
