Haytham Khaled Fathy Aly

PROFILE Experienced Public Relations Specialist with a proven track record in strategic communication, brand management, and event coordination. Skilled in fostering media relationships and delivering impactful campaigns to enhance brand visibility. Currently pursuing an MA in Psychology to deepen insights into audience behavior. Haytham Khaled SKILLS Campaign management Public Relations Scheduling Communications 2015 • Graduated with GPA 3.8. • Accomplished additional courses in AP Psychology, Linguistics, and EDUCATION PR SPECIALIST American Akhnaton International Schools AP Biology. • Head of the Theatre club in school. University of Bristol 2015 - 2019 • Graduated with GPA 3.7 • Major Psychology, Minor Sociology. • I was responsible for events and trips made by the university’s SU to our beloved colleagues. • Currently doing MA in psychology (CBT). development MS Office Critical Thinking Training and Development Flexible and Adaptable Decision-Making Cultural Awareness CONTACT --Building 7304, St 83, Al Mokattam City, Cairo, Egypt Haytham Khaled PR SPECIALIST CONTACT --Building 7304, St 83, Al Mokattam City, Cairo, Egypt Vodafone UK - Customer service trainer Nov 2015 – March 2017 • Enhanced productivity levels by anticipating needs and delivering outstanding support. • Maintained up-to-date knowledge of product and service changes. • Increased efficiency and performance by monitoring team member productivity and providing feedback. • Resolved associate, tool and service delivery issues revealed by EXPERIENCE statistical reports. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Al Ahram Beverages - Brand Ambassador Team Lead Sep 2017 – Feb 2020 • Engaged, educated, and befriended customers to deliver amazing shopping experience. • Approached strangers and interacted in natural conversation with goal of developing brand loyalty. • Communicated product information with confidence and educated consumers about company. • Showed understanding of customer's personal style and preferences when offering product advice. • Developed recap reports to communicate competition trends, product introductions and new promotions. • Conducted consumer surveys and analyzed purchasing trends. Haytham Khaled PR SPECIALIST CONTACT --Building 7304, St 83, Al Mokattam City, Cairo, Egypt Heggy Group - Reservation Manager and PR executive Dec 2021 – Jun 2022 • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. • Provided customers with information about availability and pricing. • Investigated and identified alternative accommodation solutions for EXPERIENCE customers to provide superior customer service. • Generated and reported performance metrics to management to inform decision-making. GnK - PR Executive and Reservations Manager Jun 2022 – Oct 2022 • Gathered information on customer opinions and adjusted plans to capitalize on current trends. • Forged strong media relationships to further public relations goals. • Helped with photo and video production and performed visual and sound editing tasks. • Managed editorial calendars and rescheduled PR events and meetings. • Taught in-house employees strategies for successful internal and external communications. • Collaborated with other departments to develop integrated branding and public relations strategies. • Partially included in the entertainment management, and on ground operations. Haytham Khaled PR SPECIALIST CONTACT --Building 7304, St 83, Al Mokattam City, Cairo, Egypt Kashflow Bookings – ENTERTAINMENT MANAGER ASSISTANT OCT 2022 – FEB 2023 • Assigned work to staff, set schedules, and motivated strong performance in key areas. • Conducted research and analysis of market trends to determine potential opportunities for growth. • Monitored budget and expenditures, keeping facility within budget. • Created and maintained detailed reports of daily, weekly and monthly operations. EXPERIENCE • Coordinated with other entertainment venues to create joint promotional events. • Trained and supervised staff to consistently meet performance goals and customer service standards. • Gained strong leadership skills by managing projects from start to finish. • Gained extensive knowledge in data entry, analysis and reporting. • Self-motivated, with a strong sense of personal responsibility. • Assisted with day-to-day operations, working efficiently and productively with all team members. • Learned and adapted quickly to new technology and software applications. Haytham Khaled PR SPECIALIST CONTACT --Building 7304, St 83, Al Mokattam City, Cairo, Egypt TELEPERFORMANCE – CUSTOMER SERVICE REPRESENTATIVE FEB 2023 – MAY 2023 • Answered customer telephone calls promptly to avoid on-hold wait times. • Answered constant flow of customer calls with minimal wait times. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided primary customer support to internal and external customers. EXPERIENCE • Offered advice and assistance to customers, paying attention to special needs or wants. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. FREELANCING CONSULTANT FOR ENTERTAINMENT MANAGEMENT AGENCIES. DEC 2022 – CURRENT • Managing and booking local and international artists. • Doing full floor-mapping for mass crowd events, (gates setting, guards, ushers, etc..). • Managing sponsorships, suppliers, and vendors packages. • On ground supervision over gates and crowd control. Haytham Khaled PR SPECIALIST CONTACT --Building 7304, St 83, Al Mokattam City, Cairo, Egypt Amelia Beirut – PR Manager April 2024 – December 2024 •Develop and execute comprehensive public relations strategies to enhance brand visibility and reputation. Craft and distribute press releases, speeches, and other communication materials tailored to target audiences. Build and maintain strong relationships with media outlets, journalists, and influencers to ensure positive coverage. Monitor media trends and manage responses to inquiries and crises effectively. EXPERIENCE Plan, organize, and oversee events, including product launches, press conferences, and sponsorships, to maximize public engagement. Coordinate with internal and external stakeholders to ensure seamless execution of events. Act as a brand guardian, ensuring all communications align with the company’s values and messaging. Analyze market and consumer trends to develop campaigns that resonate with the target audience. Measure the effectiveness of PR campaigns using key metrics and present detailed performance reports to stakeholders. Use feedback and analytics to refine strategies and improve future campaigns. Develop crisis communication plans and act as the primary spokesperson during critical situations. Manage and mitigate reputational risks by addressing issues promptly and transparently. Oversee digital PR strategies, including content creation and distribution through social media and online platforms. Monitor online mentions and implement strategies to engage with audiences effectively.