Haydee Ambrocio

Haydee Ambrocio Tala, Caloocan City, Philippines Mobile Number: E-mail address:-Skype ID: haydeegarcia08 Objectives: To obtain a challenging position that will allow an opportunity to utilize and expand my skills and experience while providing personal and professional growth. Educational Background: MASTERAL: Undergrad College, M.A. in Educational Management NEW ERA UNIVERSITY School of Graduate Studies Central Ave. Quezon City April 2015 TERTIARY: B.S. in Secondary Education major in English NEW ERA UNIVERSITY Central Ave. Quezon City March 2008 Work Experience: Hostile Marketing Stockton, California, USA Virtual Assistant - Social Media Management Alorica Philippines (Amazon US) Guadalupe, Makati City Customer Service Representative – phone & email (October 2016 - January 2017) Convergys Philippines (DirecTv) Libis, Quezon City Chat Support Specialist October 2015 – February 2016 Email Support Specialist July 2010 – October 2015 Phone Support Specialist February 2009 – July 2010 Key Skills and Strengths: Excellent written and verbal communication skills Strong customer service skills I.T. skills including experience in Microsoft Office (Word, Excel, Power Point) Quick learner, keen to learn and improve skills Ability to work well under pressure Good attention to details Personal Background: Date of Birth: March 8, 1986 Age: 31 Place of birth: San Mateo, Rizal Gender: Female Civil Status: Married Nationality: Filipino Character Reference: Jayvonne Tuazon Supervisor, Alorica Philippines Makati City Dr. Lucila Tibigar PRC Consultant for Test Development Research and Statistics Thesis Adviser, New Era University, Quezon City -