Haxel Darrel Hernandez

HAXEL HERNANDEZ OBJECTIVE Experienced call center professional with a versatile background encompassing inbound and outbound sales environments. Proficient in lead generation, appointment setting, and product/service promotion, consistently surpassing sales targets while prioritizing a positive customer experience. Demonstrated strong multitasking skills and a steadfast commitment to excellence in all interactions. Seeking a role that offers advancement opportunities and allows for the application of expertise in sales, resolving complex inquiries, and inventory management. Known for maintaining professionalism, patience, and efficiency to mitigate customer dissatisfaction and foster brand loyalty. Previously employed at Limitless Contact Center/Metro Research, where I conducted surveys and collected data, further enhancing my skill set. Dedicated to delivering exceptional customer service and maximizing business outcomes through professional relationship management. -La Ceiba, Atlantida, Honduras - EXPERIENCE Customer Service/Sales Representative InTouch CX — La Ceiba, Honduras · Discussed promotions, products, and anything about better and more satisfactory service for the customer · Accurately verified information and updated information databases as necessary · Developed a strong working knowledge of products and offerings · Troubleshooting assistance and Order Follow Ups · Identified and maximized sales opportunities and increased customer retention rates · Utilized sales techniques and strategies to build customer relationships and close sales, increasing sales. · Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. · Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. Data Collector Agent Ability to Multitask Ability to Work in a Team Ability to Work Under Pressure Highly organized and efficient Ease of oral expression, written and good work relationship Management of basic computer Dynamic and extroverted. Adaptability Sep 2022 — Mar 2023 Metro Research — La Ceiba, Honduras · Conducting opinion surveys about issues facing the community and Nation/Political Votes for the Upcoming Elections in the US · Digital Marketing · Conducted surveys and documented all responses · Collected and recorded accurate data on demographics and consumer preferences for market research. · Utilized excellent communication skills to interact with participants and ensure data quality. Appointment Setter SKILLS Nov 2020 — Aug 2022 Nov 2023 — Present BDC Angels LLC — La Ceiba, Honduras · Implemented automated appointment reminders that reduced no-shows · Developed and maintained a database of customer contacts to ensure timely follow-up and communication · Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management · Negotiated discounts and special offers to motivate customers to set appointments · Developed an effective cold-calling strategy that increased the number of appointments. · Conducted cold calls to generate leads and schedule appointments with potential clients. LANGUAGES · Maintained a detailed database of appointments and follow-ups for efficient scheduling. English | Native Spanish | Native EDUCATION High School Diploma Booker T Washington Senior High School Aug 2012 — Jun 2016