Hawa Mahmud

I am a Results-driven and empathe intic Customer Service/Virtual Assistant with 5 years of experience delivering top-notch support to diverse clients across various industries. Proven track record of resolving complex customer complaints, improving customer satisfaction, and driving business growth through exceptional virtual assistance.

Key Strengths

• Multichannel Customer Support: Proficient in handling customer inquiries via phone, inbound and outbound calls, email, live chat, and social media, ensuring timely and personalized responses.
• Virtual Assistance: Skilled in providing administrative support, calendar management, email management, data entry, and document various software applications, including CRM systems, helpdesk software, Microsoft Office, Google Suite, and other productivity tools.

My work ethic, attention to detail, and continual drive for self-improvement are what put me in a league of my own as a virtual assistant. One of the things that I pride myself on is being able to foresee the requirements that my customers will have and resolving the issues before they occur. My problem-solving abilities together with my resourcefulness enable me to tackle challenging problems and deliver solutions that consistently outperform.

As I look forward to my next opportunity, I feel ready to bring what experience and knowledge that I have to help the team. I am excited to bring my skill set and knowledge into a new opportunity where I can develop further, and achieve even greater success.