HAUWA SANDRA BITMUK
MEDICAL VIRTUAL ASSISTANT
Minna, Nigeria.-,linkedin
Detail-oriented Medical Administrative Assistant with 3+ years of experience in healthcare operations, patient
scheduling, and medical office coordination. Skilled in managing high-volume appointment systems (150+ per
week), handling client inquiries, and ensuring seamless patient journeys. Proven ability to facilitate virtual and
in-person consultations, maintain EHR accuracy, process billing, and oversee clinic workflows. Adept at
supporting senior clinical teams, improving efficiency, and ensuring compliance with healthcare regulations.
AREAS OF EXPERTISE
● Appointment
Scheduling & Diary
Management
● Client Communication &
Engagement
●Virtual Meeting
Coordination (Zoom, Teams)
● Billing &
Payment
Processing
●Patient Data Management
(EHR Systems)
●Stock &
Inventory
Management
● HIPAA & Data
Protection Compliance
Administrative Support
& Office Management
PROFESSIONAL EXPERIENCE
Lifeline Health Network.
Remote
Medical Virtual Assistant,
January 2022–August 2024
● Managed high-volume appointment scheduling, coordinating over 150+ patient consultations
weekly, ensuring seamless clinic operations and resource allocation.
● Facilitated patient check-ins and check-outs, handling consent forms, payment processing,
and documentation, improving client satisfaction.
● Provided excellent client communication, responding to 200+ inquiries weekly via phone, email,
and virtual platforms, achieving a 95% patient satisfaction rate.
● Owned the client feedback and review process, driving engagement across multiple
platforms and boosting online reputation.
● Coordinated virtual meetings for senior staff, managing schedules, taking minutes, and
distributing agendas.
● Ensured 100% accuracy in EHR data entry, reducing documentation errors and enhancing
data integrity.
● Oversaw billing tasks, including processing invoices, maintaining financial records, and
addressing patient billing inquiries.
● Ensured compliance with health regulations, maintaining data confidentiality and clinic
SOP adherence.
Prime Health Services
Remote
Administrative Assistant
December 2020–October 2021
● Optimized diary and appointment management, ensuring efficient scheduling for multiple
healthcare providers.
● Prepared and updated 500+ patient records with 100% HIPAA compliance, utilizing EHR
systems to streamline record-keeping.
● Organized patient files and scheduled follow-ups using an automated notification system,
improving appointment adherence by 15%.
● Supported virtual and in-person meeting coordination, managing Outlook calendars, and
handling logistics.
● Managed office stock levels, ensuring supplies met clinic demand without shortages.
Women Specialist
Remote
Patient Data Entry Specialist
March 2020–November 2020
● Entered patient information into the clinic’s database with 99% accuracy by
implementing double-entry verification, minimizing data discrepancies.
● Verified patient insurance details and coordinated pre-authorization requests, reducing
processing time by 25% through streamlined communication.
● Streamlined data entry processes by implementing a task prioritization system, reducing
record backlog by 30% within the first 3 months.
● Collaborated with front desk staff to resolve discrepancies in patient documentation,
increasing documentation accuracy by 20%.
EDUCATION
UNIVERSITY OF JOS, PLATEAU STATE.
December 2010–July 2017
Pharmacy
ADDITIONAL SKILLS
● EHR Systems: Epic, Cerner
● Scheduling Tools: Calendly, Acuity Scheduling
● Software Proficiency: Microsoft Office Suite, Google Workspace
● Virtual Communication: Zoom, Teams, Slack
CERTIFICATIONS
● Virtual Assistant
● Medical scribe and Administrative Assistant
● Medical Billing And Coding
