Hauwa Franklin Ikpeoha

HAUWA FRANKLIN-IKPEOHA Client Service Manager -13A, Chike Mba Close, Osapa London Lekki, Lagos- www.linkedin.com/in/hauwaohida EXPERIENCE OBJECTIVE Jun 2019 Present TEAM LEAD, CLIENT S E RV I C E / B U S I N E S S DEVELOPMENT Motivated professional with over 7 years of Viprone Integrated Limited skills, as well as a strong ability to build - Creating and following up new business opportunities and retaining them. experienced in leading teams to success. Possesses exceptional communication and problem-solving relationships and motivate team members. Resultsoriented professional experienced in driving operational excellence and business growth. - Develop a growth strategy focused both on Proven track record of inspiring and leading high- financial gain and customer satisfaction moving performing teams to exceed targets and customer sales growth to optimal level. expectations. Experienced in developing and - Promote the company's products/services addressing or predicting clients' objectives. executing strategic plans to optimize workflow and improve processes - Communicating new product developments to prospective clients - Build long-term relationships with new and existing customers thereby keeping customer retention to 95%. - Provide trustworthy feedback and after-sales support. - Keeping records of sales, revenue, invoices by developing key performance indicators. SKILLS · • Excellent communication skills · • Interpersonal, analytical, and organizational skills · • Good Business Acumen · • A good team player with leadership ability · • Ability to adapt to organizational workplace diversity Nov 2015 May 2019 C L I E N T S E RV I C E M A N AG E R · Customer service · Relationship building · Problem-solving Swissmarkk Integrated Limited - Develop effective communication platforms for clients and staff. - Liaise with different departments about client queries. - Monitor and measure client satisfaction. - Inspire repeat-business from clients. - Deal with client requests and troubleshoot problems. - Offer advice to clients on services and products. - Conduct customer service workshops and presentations. - Develop surveys and capture client information - MARKETER (NYSC) INTERNSHIP Libdez Solution Services - Optimize our marketing automation and lead nurturing processes through email, content, and social channels. - Work alongside other marketers and content marketers to help distribute content that educates and entertain our audience and supports marketing goals. - Build and manage the company's social media profile and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant. - Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers E D U C AT I O N - DATA A N A LY T I C S - C U S T O M E R R E L AT I O N S H I P M A N AG E R Side Hustle Side Hustle- B S C B U S I N E S S A D M I N I S T R AT I O N - DIPLOMA BANKING AND FINANCE U n i v e r s i t y O f A b u j a | Gwagwalada Abuja Ahmadu Bello University | Zaria, Kaduna State - WA S S C E Government Girls Secondary S c h o o l | Kaduna HOBBIES - Travelling - Meeting People - Music - Cooking L A N G UAG E S · English | Advanced · Hausa | Elementary