Hateka Lilly Elorm

HATEKA LILLY ELORM Professional Summary Certified Virtual Assistant with hands-on experience providing administrative, research, and client support services. Currently pursuing a Bachelor of Arts in Psychology and Archaeology at the University of Ghana, with plans to specialize in Industrial and Organizational Psychology. Experienced in event coordination, customer service, and virtual administration. Certified Peer Counsellor on the Zomujo program. Eager to leverage training and internship experience to support organizations in optimizing processes and enhancing client satisfaction. Core Skills         Virtual Assistance (calendar & email management, scheduling, data entry) Customer Service & Client Support Event Planning & Coordination Administrative and Record-Keeping Communication & Handling Inquiries Research & Documentation Remote Work Tools: Microsoft Office Suite, Google Workspace, Asana Peer Counselling and Conflict Resolution Professional Experience Virtual Assistant (Freelance) Jan 2025 – Present    Assisted clients with scheduling meetings, responding to inquiries, and managing administrative tasks remotely. Maintained organized records and tracked deadlines. Supported remote projects, ensuring clear communication and timely delivery. Intern – Pan-African Doctoral Academy (University of Ghana) Jun 2024 – Aug 2024   Supported the BANGA-Africa Project and doctoral training programs by assisting in workshops, seminars, and research activities. Handled record-keeping, data management, and program development tasks.      Coordinated academic events: guided attendees, set up venues, managed attendance sheets, prepared documents, ensured equipment (projectors, microphones) were in place, and assisted with catering. Learned financial and resource management principles, including procurement, petty cash systems, and invoice tracking. Strengthened interpersonal and professional skills: teamwork, customer service, conflict resolution, and empathy. Managed office equipment (printers, scanners, copiers) and organized correspondence systematically. Demonstrated adaptability, resilience, and attention to detail in a fast-paced environment. Fuel Pump Attendant – Ghana Oil Company, Hohoe-Kpoeta Jan 2022 – Dec 2022    Delivered high-quality customer service, handling cash and managing customer requests. Maintained accurate transaction records and assisted in resolving client issues promptly. Followed strict safety protocols, reducing hazards and ensuring smooth operations. Education Bachelor of Arts (BA) in Psychology and Archaeology, University of Ghana — Expected 2026 Certifications    Certified Virtual Assistant – ALX Africa (October 2024) Certified Peer Counsellor – Zomujo (Year) Certified in Digital Marketing, Social Media Management, UI/UX Design with Figma, Basics of Web Development (HTML, CSS, WordPress) – Soronko Academy (May 2024) Technical Skills    Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) Asana, TripIt, Canva, Internet Research, Expense Tracking, Creating Meeting Agendas, Customer Service