Sheriffah
Hassan
Customer Service Expert
Contact
Career Summary
Phone :
-,-
Address : Lagos, Nigeria
A Customer Service and Sales Professional with 3+ years of
experience in reputable organizations, excelling in customer
relations, sales strategies, and problem resolution. Skilled in
handling inquiries with a 90%+ satisfaction rate and exceeding
sales targets by 20% through upselling and relationshipbuilding. Adept at converting 30% of prospects into loyal
customers, improving retention and driving repeat business.
Proven ability to work both independently and collaboratively to
enhance customer experience and revenue growth.
Skills
Education
Email :-LinkedIn :
http://linkedin.com/in/sheriffah-hassan1071aa180
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Excellent Communications skills
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Patience and Empathy
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Strategic Thinking
National Open University Of Nigeria
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Emotional Intelligence Sales and
Marketing
Experience
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Product Knowledge
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Research and Analysis
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Conflict Resolution
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Decision Making and Problem
Solving Skills
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Management
B.Sc. Mass Communication | 02/2017-03/2023
Call Center Supervisor | 10/2023-Present
Unicaf
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Supervise a team of 8 student advisers, providing weekly
performance feedback, training, and support to enhance
productivity.
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Manage the daily operations of the call center, ensuring
90%+ adherence to service levels and achieving an 85%+
first-call resolution rate.
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Handle escalated customer inquiries and complaints,
resolving 95% of issues within 24 hours, leading to a 20%
increase in customer satisfaction scores.
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Collaborate with management to refine call center strategies,
ensuring smooth operations and continuous service
improvement.
Tools
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Google Workspace
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Trello
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Asana
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Appollo.io
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Hubspot
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Zoom
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Calendly
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Microsoft Suite
Customer Service Representative | 08/2022- 09/2023
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Getprospect
Unicaf
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Assisted over 200+ students in selecting courses aligned
with their academic goals and program requirements,
leading to a 90% enrollment success rate.
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Guided students through the enrollment process, ensuring
100% compliance with admission requirements and
streamlining application completion with a 95% submission
rate.
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Monitored students academic progress, providing
individualized support to students per semester, resulting in
a 20% improvement in retention rates.
Antigi
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Connected students with available resources, increasing
engagement with tutoring, career services.
Short Term Rentals and Virtual
Assistant Skills| 02/2025
Customer Service Representative | 05/2021-07/2022
The Short Term Rentals Academy
Fairmoney
Certificates
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Professional Certificate in
Customer Experience
Management | 06/2024
MTF Institute of Management,
Technology and Finance(Udemy)
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Customer Care and Complaint
Management | 01/2025
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Contacted potential and existing customers, making an
average of 80+ calls per day, to inform them about products
and services, contributing to a 15% increase in sales
conversion rates.
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Engaged customers to understand their needs, leading to a
20% boost in repeat sales and improved customer
retention.
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Ensured adherence to Customer Satisfaction Indicators,
maintaining a 90%+ customer satisfaction score.
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Interpreted and resolved customer complaints efficiently,
reducing escalation rates through proactive issue resolution.
Social Media Mastery 2023 |
Increase Customer Conversion
Rate | In view
Oranje Media (Udemy)
Languages
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English
Yoruba
Editing Intern | 05/2019-10/2019
Africa Independent Television
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Assisted in editing 20+ news segments, interviews, and
special features per month, ensuring high-quality content
delivery.
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Used editing software like Adobe Premiere Pro and Adobe
Audition to produce broadcast-ready content, reducing postproduction time by 30%.
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Supported the senior editors and production team in
organizing and managing 500+ media assets, improving
workflow efficiency.
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Collaborated with producers, directors, and team members
to meet 100% of project deadlines, ensuring timely content
delivery.
