Hassan Oluwaseun

HASSAN OLUWASEUN OMOBOLANLE- •-• LinkedIn Profile: Hassan Oluwaseun Ibeju Lekki, Lagos State, Nigeria. PROFESSIONAL SUMMARY Dynamic and results-driven professional with expertise in sales, customer service, and administrative support. Proficient in lead generation, virtual assistance, and customer relationship management. Adept at optimizing workflows, analyzing customer needs, and delivering solutions that drive business growth and customer satisfaction. Committed to leveraging innovative tools and strategies to enhance efficiency and achieve organizational objectives. Recognized for innovative thinking and ability to execute creative solutions that align with business objectives. Seeking to contribute value and growth in high-impact roles within forward-thinking organizations. KEY COMPETENCIES Calendar Management Email and Call Handling Data Entry & Management Project Management Customer Service Virtual Assistance Excellent Interpersonal Skills Time & Team Management Strong Problem Solving Skills PROFESSIONAL EXPERIENCE Truelexmarts Lead Generation Specialist (Internship) Aug 2024 - Oct 2024 Conducted market research and analyzed data to identify potential leads and target audiences. Utilized CRM tools to track and manage leads, maintaining a database with 95% accuracy. Collaborated with the sales team to develop effective outreach strategies, resulting in a 20% increase in lead conversions. Drafted personalized emails and initiated calls to establish connections with prospects. Monitored key performance indicators (KPIs) to measure campaign effectiveness and suggested improvements. Digital Witch Community April 2024 - June 2024 Virtual Assistant (Internship) Managed email correspondence, calendar scheduling, and travel arrangements for senior executives, ensuring seamless operations. Conducted daily administrative tasks, including data entry and report preparation, maintaining a 98% accuracy rate. Supported project management by organizing and prioritizing tasks using tools like Trello and Asana. Researched and compiled data for presentations, improving decision-making processes. Demonstrated exceptional time management, completing tasks within set deadlines. Fairmoney Microfinance Bank Feb 2022- Jan 2023 Customer Care Representative Responded to customer inquiries via phone, email, and chat, resolving 90% of issues on the first contact. Assisted clients with account setup, loan applications, and payment processing, enhancing customer satisfaction rates by 15%. Documented customer interactions and feedback using CRM tools, providing actionable insights to improve service delivery. Collaborated with the team to streamline service workflows, reducing response time by 25%. Provided training to new hires, ensuring a consistent standard of service. Continuously collated and tracked customer data and maintained detailed records of interactions, ensuring data accuracy and allowing the management team to make datadriven decisions to enhance services. Queen Addy Realtors Sales Executive April 2020 - Sep 2023 Prospected and secured new clients through cold calling, networking, and referrals, achieving a 30% increase in sales revenue. Conducted property tours and provided clients with detailed information on available listings. Negotiated contracts and agreements, ensuring compliance with company policies and client satisfaction. Built and maintained strong relationships with clients, resulting in repeat business and referrals. Developed sales reports and presented performance metrics to management, contributing to strategy adjustments. Played a key role in increasing customer engagement by contributing to the rebranding of key product offerings. Assisted in developing marketing strategies for new and existing products, collaborating with cross-functional teams to support marketing initiatives. EDUCATIONAL BACKGROUND Computer Science (HND) Moshood Abiola Polytechnic 2021 - 2023 Computer Science (OND) Grace Polytechnic 2017 - 2019 CERTIFICATIONS & LICENSES Virtual Assistant Training ALX 2024 IT Support Skills Digital Witch 2024 TOOLS & SOFTWARE Microsoft Word Microsoft PowerPoint Microsoft Excel Google Docs CRM Tools Similar Web Hootsuite CapCut Zoho Canva Slack Notion