Hassan Mohamed Hammouda

I am a Technical Support Engineer and Software Developer with a strong background in IT infrastructure, networking, and software development, combined with practical experience in customer support and technical troubleshooting. My career reflects a balance between deep technical expertise and the ability to communicate clearly, collaborate effectively, and deliver solutions that make a measurable impact.

I began my journey in technology by pursuing a Professional Bachelor’s in Software Development at Delta Technological University, where I built a foundation in programming, data structures, algorithms, and IT systems. Over the years, I expanded my technical toolkit to include languages such as C, C++, Java, and Python, with practical applications in software development, embedded systems, and AI. Alongside software, I built hands-on experience in IT infrastructure by installing, configuring, and maintaining computer labs, networking labs, simulation labs, and IoT environments.

My professional career started at SMART SYSTEMS as an IT Technologist, where I gained valuable experience managing software installations, networking devices, and lab environments. This role sharpened my troubleshooting skills and gave me exposure to working directly with users to solve problems efficiently.

I then transitioned into my current role as a Remote Technical Support Engineer at IBM, where I provide troubleshooting and analysis for hardware and software products. My work involves diagnosing issues using advanced tools, collaborating with development teams, and ensuring seamless problem resolution for customers. I’ve supported complex cases, interpreted technical documentation, and contributed to program fixes—all while maintaining high standards of customer satisfaction.

To strengthen my expertise, I have completed several professional courses, including CCNA R&S, CompTIA A+, IBM watsonx.ai Technical Essentials, Cybersecurity and AI Ethics, and NVIDIA’s “Getting Started with AI on Jetson Nano.” These complement my hands-on experience and highlight my commitment to continuous learning across IT infrastructure, networking, and artificial intelligence.

Colleagues recognize me as a go-to resource for technical queries, and I take pride in supporting my team by creating tools that streamline workflows, sharing insights from complex cases, and contributing to audits and analysis to identify trends. My ability to combine technical depth with clear communication has allowed me to resolve complex customer issues while also strengthening team knowledge and processes.

Looking ahead, I aim to continue building my technical profile by deepening my expertise in Lenovo products, networking, and AI applications, while also contributing to process improvements and mentoring others. I am passionate about solving problems, enhancing customer experiences, and helping teams perform at their best through collaboration and knowledge-sharing.