Hassam Shah

Hassam Ullah Shah--Business Development Officer/Customer Relationship Manager Professional Summary: Expert business strategist with a sound understanding of organizational development and sales. Skilled communicator with professional experience providing companies with successful solutions to building organizational success. Persuasive negotiator who uses integrity and professionalism in presenting joint ventures, assessing acquisition opportunities, and identifying new markets. Innovative thinker who detects more efficient ways of growing company assets by recommending new products, revolutionizing current product offerings, and testing new market approaches. Skill Set  Ability to recognize problems develop a solution and resolve them  Organization and focus necessary to lead a customer service department  Teaching mentality allowing others to advance their customer relationship capabilities  Strong work ethic leading to jobs performed at the peak of perfection  Exemplary leadership skills and personable nature with coworkers  Understanding of computers and programs necessary for any business development position  Experienced in People skills needed to resolve problems complaints and other issues with customers and clients Customer Relationship Manager/ Business Development Executive 27/02/2022 – Present Graana.com (Immarat Group Of Company)  Organize and run meetings and conferences regarding information relevant to Customer Relations  Create and utilize training programs in customer service protocol in both written and visual templates  Interact firsthand with both satisfied and dissatisfied customers  Document customer complaints and how they were resolved for future reference  Create customer satisfaction surveys and programs to enhance customer feedback  Organizing customer feedback to create a working solution to recurring problems Customer Relationship Manager/ Business Development Executive 27/02/2021 – 31/12/2021 Umair Associates  Managed four area market managers in their respective jurisdictions to verify market growth, accessibility, and areas of improvement.  Evaluated competitors in terms of market share, product offering, recognizable strategies, and advertising efforts to determine strategies that would strengthen our company’s presence in those areas.  Researched market conditions, including customer interest and availability, product need, economy volatility, access to resources, and shipping requirements, to make confident decisions in pursuing, maintaining, and strengthening market opportunities. PMA Cadet 137 Long Course Cadet