Harvey Perocho

HARVEY PEROCHO Virtual Assistant A versatile professional with extensive experience in virtual assistance, customer service, sales, and AI development. Skilled in managing websites, creating social media content, and providing efficient customer support. Proven ability to enhance client satisfaction, streamline workflows, and Education support business growth through automation and AI-driven solutions. Bachelor of Science in Information Technology performance across digital, technical, and service-oriented environments. Adept at adapting to diverse roles while maintaining high-quality Bukidnon State University 2012 - 2016 Professional Experience Virtual Assistant - December 2016 - June 2019 Six Eleven Global Services l Davao City Skills Manage website appearance and content (Wordpress), as well as brand and logo design. Utilized Elementor for drag-and-drop website design updates Sales Strategies and Yoast SEO to optimize site content for search visibility. Negotiation Skills Lead social media management by creating, scheduling, and Problem-Solving analyzing posts across platforms (Facebook, Twitter, LinkedIn) to drive engagement and brand awareness. Time Management Experienced with Hootsuite, Canva, and Photoshop for Creativity managing and creating engaging social media content. Attention to detail Customer Service Representative - June 2019 - April 2022 Microsoft Office (Word, Six Eleven Global Services l Davao City Powerpoint, Excel) Language English Filipino Provide prompt and professional responses to customer inquiries via phone, email, and live chat, ensuring a positive experience. Troubleshoot and resolve technical issues related to products, services, and software, offering clear solutions and guidance. Assist customers with billing inquiries, account updates, and payment processing, ensuring accurate and efficient support. Utilized customer service tools including Odoo, Zendesk, Helpdesk, Freshchat, RingCentral, Five9 App, Hubspot, Salesforce and Gorgias to streamline communication and improve customer satisfaction Sales Associate - April 2022 - April 2024 Six Eleven Global Services l Davao City Promote and sell products by effectively representing the brand and highlighting key features and benefits. Engage with customers through thoughtful questioning to understand their needs and recommend the best products, fostering long-term relationships. Address customer inquiries about merchandise, providing knowledgeable assistance to guide purchase decisions and enhance satisfaction. Utilized CheckoutChamp, Gorgias, Salesforce, Shopify, Pipedrive, and Aircall to streamline sales operations and customer interactions. Chat Support - September 2024 - February 2025 Virtual Assistance House - (Work from home) Provides chat support and assists customers with inquiries and issues. Helps with customer service to ensure client satisfaction. Reliable, organized, and focused on delivering quality service. AI Developer - February 2025 - September 2025 Six Eleven Global Services l Davao City Prompt Engineering – writing and refining prompts for GPT, Claude, etc. AI Integration – using tools like OpenAI API, ElevenLabs, or Pinecone in a software product. Automation Workflows – using n8n, Make.com, to build AIpowered automation. AI Agent Development – creating autonomous agents for customer service, research, etc. Voice/Chat AI – building AI-powered voice bots or chatbots using tools like Voiceflow, RetellAI, or Twilio.