OBJECTIVE
Harvey A. Navarro Prenza, Lian, Batangas-
Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients.
PERSONAL INFORMATION
Birth Date: March 29, 1994
Age: 28years old
Sex: Male
Weight: 80kgs
Height: 5`10
Civil Status: Married
Nationality: Filipino
Religion: Catholic
EDUCATIONAL BACKGROUND
College: Philippine Nautical and Technological Colleges Dasmariñas, Cavite
June 2014- April 2016 (Under graduate)
HIGH SCHOOL: Matabungkay National High School
Matabungkay , Lian, Batangas 2014
PRIMARY:Matabungkay Elementary School
Matabungkay , Lian, Batangas 2009
SKILLS
Articulate in English and Filipino
Computer literate
Flexible
Customer Relationship
Time Management
Teamwork
Problem Solving
WORK EXPERIENCE
Credit Access Asia (One-Puhunan) Nasugbu Branch
Relation Officer (Collector-
Goal: To provide an excellent relationship with client, help the client with financial needs and to be able to maintain the daily quota for recruitment.
IsoldKwik.com (Home-based) Real-estate Industry– Virginia,USA
Account Manager-
Goal: To provide an excellent customer service by giving the client the exact instruction and correct procedure of closing deals for real estate.
IQOR – Fingerhut
Customer Service Representative – Sept 2022 – Jan 2023
Responsibilities
· Answer inbound calls and greet customers with energy and enthusiasm.
· Place outbound calls and communicate with energy and enthusiasm to customers.
· Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
· Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
· Meet department productivity and quality standards.
· Strive for first call resolution and take true ownership of customer needs and issues.
· Communicate and follow instructions for one call customer resolution.
· Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
· Take an active role in educating customers about our clients products and services.
