Harvey Abrot

Harvey A. Abrot Ramylu Drive, Brgy Tangub Bacolod City Negros Occidental 6100 Home:- Mobile:- Email/ Skype:- Professional Summary Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Skills • Organizational skills and customer service orientation • Adaptability and ability to work under pressure • Critical thinking, decision-making and problem solving skills. • Adaptability. • Tolerant to stressed situations. • Accuracy and Attention to details. • Self motivated • Initiative with a high level of energy. • Strong verbal and personal communication skills. Languages   Filipino English Work History Oct 2012- Oct 2013 July 2011- Dec 2011 Nov 2006- Oct 2008 Customer Service Representative Transcom Worldwide Phils Inc- Bacolod City, Negros Occidental 6100 Customer Service Representative Transcom Worldwide Phils Inc- Bacolod City, Negros Occidental 6100 Customer Service Representative Teletech Customer Care Management- Bacolod City, Negros Occidental 6100             Effectively managed a high-volume of inbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback. Improve call center functionality and service capacity by resolving customer issues efficiently and quickly. Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures Provides concise, quality customer service in a professional and courteous manner for client projects. Performs related work as required and works on special projects, as requested. Interacts with fellow team members to enhance project performance. Education 2008 Bachelor of Science: Commerce University of Negros Occidental Recoletos- Bacolod City, Negros Occidental 6100 Personal Particulars and Preferences Date of Birth: 21 March 1987 Nationality: Filipino Gender: Male References Name: Carla Hechanova Position: Product Trainer Company: Transcom Worldwide Philippines Inc. Contact Info:-/-Name: Joseph Cajeras Jr. Position: Senior Team Leader Company: Transcom Worldwide Philippines Inc. Contact Info:-/-Name: Jullen Patriarca Position: Team Leader Company: Transcom Worldwide Philippines Inc. Contact Info:-/-