I am a professional English language specialist, with more than 20 years of work experience. I a m running language training center at the Military University of Armenia. I am responsible for writing language programs, doing course design, controlling teaching quality and progress and train language center trainers. I am also responsible for managing end course testing and issuing certificates for graduates. Recently I worked in an travel agency, monitoring email communication of sales team. I was responsible for monitoring B2B & B2C communication, defining common inaccuracies, designing training and workshops based on monitoring results to improve communication quality and sales conversion rate,