Harun Muthee-
https://www.linkedin.com/in/harun-muthee-a
SUMMARY
Experienced customer service professional with a demonstrated history of working in the airlines/aviation
industry, sales, and marketing fields. Skilled in Airport Operations, Airlines, Team Leadership, Customer
Service, Sales, Marketing, and Microsoft Office. An eager learner who embodies empathy, Emotional
Intelligence, transparency, teamwork, diversity, innovation, passion, and efficiency.
EXPERIENCE
AgriFarming
Self-employed
November 2020 - Present
Commercial farming of Avocados (Haas and Fuerte), Macadamia, and Hay (Boma Rhodes
grass).
Hub Control Duty Supervisor
Emirates
December 2017 September 2020
Monitoring the regular operations both above and below the wing which included constant
communication with the Ground Dispatchers, Baggage Officers, and Ground Resources Teams
for most of the below the wing (ramp) activities, and monitoring passenger movement in coordination with the connection desk teams and keeping management and relevant stakeholders
constantly updated on the progress of boarding, and overall turnaround of an aircraft.
Supervisor Airport Services
Emirates
March 2017 - December
2017
Overseeing all the activities of the Passenger Management Unit including guiding and training my
junior colleagues on the functions of the unit as per operational requirements . I was involved in
monitoring all the published Action Plans once generated by the Hub Control Centre and advising
the relevant departments with regards to connections and misconnections of passengers.
Senior Airport Services Agent
Emirates
April 2012 - March 2017
Handling the connections/transfer desk operations which included ensuring passengers who
arrived from a delayed inbound flight were checked in on the first available flight, and those who
had minimum connecting time were escorted to their respective boarding gates. I was inducted
into the Passenger Management Unit and among the main roles was to monitor all the departure
and arrival flights within the shift and ensuring system boarding begins on time for departures in
accordance with the concourse team's set On Time Performance (OTP) guidelines.
Airport Services Agent
Emirates
September 2010 - April 2012
Checking in of passengers on transit and local joining through and from Dubai International
Airport including checking and verifying the validity of passports and visas as per the check-in
system of flow.
Retail Sales and Marketing
Microsoft Gulf
April 2008 - August 2010
Involved in product placement, marketing, and sales of all Microsoft products with specific
emphasis to the Xbox 360 High Definition gaming device, and generating daily reports on product
performance in comparison to our competitors.
Sales Officer (Retail Banking)
October 2007 - December
2007
Abu Dhabi Commercial Bank
Handled retail sales of credit cards, personal loans, smart loans, and account openings for Abu
Dhabi Commercial Bank.
Sales and Marketing Executive
SHARP Electronics Technology
August 2005 - July 2007
I was in charge of creating brand awareness, marketing and direct sales of Electronic Tax
Registers.
Sales Agent
Pan Africa Insurance
June 2002 - May 2003
Specialized in sales of life insurance policies that pay benefits on maturity, and offering financial
analysis and advise on ways that clients could minimize risk by taking up an insurance policy.
EDUCATION
Graffins College
2003 - 2005
BTEC Higher National Diploma , Business, Management, Marketing, and Related Support Services
(EDEXCEL-UK)
College of Insurance
2002 - 2002
Certificate Course in Insurance , Insurance
Institute of Advanced Technology (IAT)
2001 - 2001
International Computer Driving Licence(Computer Society South Africa) , Information Technology
Nyeri Baptist High School
1997 - 2000
Kenya Certificate of Secondary Education ,
Consolata Primary School
1989 - 1996
Kenya Certificate of Primary Education ,
SKILLS
•
Pressure Situations
•
Key Performance Indicators
•
Ground Handling
•
Aviation Regulations
•
Safety Regulations
•
Operational Excellence
•
Operational Efficiency
•
Operational Oversight
•
Flight Safety
•
Operations Coordination
•
Airport Operations
•
Customer Retention
•
Emotional Intelligence
•
Emotional Intelligence
•
Customer Service
•
Leadership
•
Teamwork
•
Attention to Detail
•
Customer Retention
•
Customer Service
•
Airlines
•
Microsoft Office
•
Team Leadership
•
Airports
•
Problem Solving
•
Time Management
•
Communication
•
Insurance
•
Aviation Security
•
Customer Satisfaction
•
Team Building
•
Sales
•
Marketing
•
Commercial Aviation
•
Interpersonal Skills
Email :-
Address : Nairobi County, Kenya
