Harshith R

With over 8 years of overall experience, including 5+ years as a Customer Support Team Lead, I excel in managing teams, driving performance, and improving customer satisfaction. Skilled in KPI monitoring, root cause analysis, and enhancing customer-service solutions. Adept at handling escalations, training, and implementing data-driven strategies, to deliver exceptional customer service and operational efficiency. I have experience in CRM tools implementation and administration such as Leadsquared, WATI, Zoho, Zendesk, Freshdesk, Zapier, Calendly, ZOOM etc.