HARSHIT PANJETA
Adickesallee 38, 60322 Frankfurt am Main | - |-www.linkedin.com/in/harshit-panjeta- | Student Visa
EDUCATION
Frankfurt School of Finance & Management
Frankfurt am Main, Germany
M.B.A. - Master of Business Administration
09/2024 – 09/2025
• Relevant courses: Data Science, Financial Accounting, Valuation, Artificial Intelligence, Fintech
Delhi Technological University
Bachelor of Technology in Mechanical Engineering
• Overall Grade: 82.8 %
New Delhi, India
08/2015 – 05/2019
WORK EXPERIENCE
American Express
New Delhi, India
Senior Developer, Customer Listening
08/2023 - 08/2024
• Automated the entire analytical infrastructure using Python, enabling actionable insights through emails.
• Built 4 key credit reports using Tableau, providing deep insights into credit performance.
• Utilized zero-shot classification model to evaluate credit underwriting calls, extracting key themes.
Senior Data Architect, Customer Listening
04/2022 - 08/2023
• Performed data engineering on unstructured call data to set up infrastructure for data analysis.
• Engineered a credit data pipeline with complete automation, ensuring seamless data flow and processing.
• Developed an in-house credit data analysis tool to diagnose and address declines in NPS (Net Promoter Score).
• Constructed a fraud data platform integrating data from 10 tables, enabling predictive analytics.
• Investigated customer feedback metrics using machine learning to determine the root causes of detractor feedback.
• Implemented a sophisticated system for analyzing call transcripts, leveraging AI for sentiment analysis accuracy.
Deloitte USI
Bengaluru, India
Analyst, Analytics and Cognitive
08/2019 - 03/2022
• Developed big data solutions across more than 15 production tables, enhancing operational efficiency.
• Automated the entire testing process using Python, achieving a 95% reduction in testing time.
• Collaborated with US clients to deliver accurate business logic across 20+ sprints.
• Raised and addressed more than 20 critical defects, significantly enhancing system stability and performance.
• Led QA team in Azure Cloud migration and implemented POC using Azure Data Factory and Databricks.
• Performed effort estimation for 50+ tasks and created user stories for ETL pipeline development across 20 sprints.
SKILLS
Languages: English (native), Hindi (native), German (B1, pursuing B2)
Technical Skills: Hadoop, Spark, Azure Data Factory and Azure Synapse, ODI, Airflow, MLS, SQL-Developer, VSTS, Qualtrics, UC4,
Hive, Python, R, PySpark, SQL, Scala, Natural Language Processing (NLP), Machine Learning (ML) and Deep Learning (DL), Big
Data Analytics, Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Tableau
Soft Skills: Problem-Solving, Communication, Adaptability, Collaboration and Time Management
SCHOLARSHIPS/ AWARDS
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Deutschland Stipendium Recipient, Frankfurt School
3-time Blue Reward, Amex
Spot award winner, Deloitte
EXTRA CURRICULAR ACTIVITIES
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Captained Indian football club in an Indian national football tournament
Captained undergraduate college football team
State level science level competitor
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