Harshit Panjeta

HARSHIT PANJETA Adickesallee 38, 60322 Frankfurt am Main | - |-www.linkedin.com/in/harshit-panjeta- | Student Visa EDUCATION Frankfurt School of Finance & Management Frankfurt am Main, Germany M.B.A. - Master of Business Administration 09/2024 – 09/2025 • Relevant courses: Data Science, Financial Accounting, Valuation, Artificial Intelligence, Fintech Delhi Technological University Bachelor of Technology in Mechanical Engineering • Overall Grade: 82.8 % New Delhi, India 08/2015 – 05/2019 WORK EXPERIENCE American Express New Delhi, India Senior Developer, Customer Listening 08/2023 - 08/2024 • Automated the entire analytical infrastructure using Python, enabling actionable insights through emails. • Built 4 key credit reports using Tableau, providing deep insights into credit performance. • Utilized zero-shot classification model to evaluate credit underwriting calls, extracting key themes. Senior Data Architect, Customer Listening 04/2022 - 08/2023 • Performed data engineering on unstructured call data to set up infrastructure for data analysis. • Engineered a credit data pipeline with complete automation, ensuring seamless data flow and processing. • Developed an in-house credit data analysis tool to diagnose and address declines in NPS (Net Promoter Score). • Constructed a fraud data platform integrating data from 10 tables, enabling predictive analytics. • Investigated customer feedback metrics using machine learning to determine the root causes of detractor feedback. • Implemented a sophisticated system for analyzing call transcripts, leveraging AI for sentiment analysis accuracy. Deloitte USI Bengaluru, India Analyst, Analytics and Cognitive 08/2019 - 03/2022 • Developed big data solutions across more than 15 production tables, enhancing operational efficiency. • Automated the entire testing process using Python, achieving a 95% reduction in testing time. • Collaborated with US clients to deliver accurate business logic across 20+ sprints. • Raised and addressed more than 20 critical defects, significantly enhancing system stability and performance. • Led QA team in Azure Cloud migration and implemented POC using Azure Data Factory and Databricks. • Performed effort estimation for 50+ tasks and created user stories for ETL pipeline development across 20 sprints. SKILLS Languages: English (native), Hindi (native), German (B1, pursuing B2) Technical Skills: Hadoop, Spark, Azure Data Factory and Azure Synapse, ODI, Airflow, MLS, SQL-Developer, VSTS, Qualtrics, UC4, Hive, Python, R, PySpark, SQL, Scala, Natural Language Processing (NLP), Machine Learning (ML) and Deep Learning (DL), Big Data Analytics, Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Tableau Soft Skills: Problem-Solving, Communication, Adaptability, Collaboration and Time Management SCHOLARSHIPS/ AWARDS • • • Deutschland Stipendium Recipient, Frankfurt School 3-time Blue Reward, Amex Spot award winner, Deloitte EXTRA CURRICULAR ACTIVITIES • • • Captained Indian football club in an Indian national football tournament Captained undergraduate college football team State level science level competitor -