HARSHAD M
ANE
Flat Number 1, Moni Apartment, Nashik, Maharashtra 422009 | M: - |-
Summary
I'm Harshad Mane. I'm a DevOps/PHP Engineer, WordPress Enthusiast, and a Customer Happiness Engineer,
having the skill and expertise to build agency quality sites, with the flexibility and value that you can only get from
a professional.
My passion for WordPress leads me, to use it to develop modern and impressive websites, working in the web
industry for over 12 years. Starting as a PHP Programmer, I soon moved my way into WordPress development, and
to this day I still love doing both.
Having extensive experience managing large scale internet projects, I can assist with consultancy, technical
document creation, wireframe creation, supplier identification and project management.
I've experienced Dedicated Customer Service representative role with experience in the “WordPress” Industry.
Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and
turnaround of underperforming operations.
Education
Masters in Computer Science
University of Pune
2003 - 2005
Pune, Maharashtra, India
Bachelors in Computer Science
University of Pune
2000 - 2003
Pune, Maharashtra, India
Expertise
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Languages: P
HP5+, Ajax, jQuery, Javascript, HTML5, CSS3, XML.
JavaScript Libraries / Frameworks: jQuery, jQuery UI, Node.js, AngularJS.
Databases: MySQL, PgSQL.
Operating System: nginx, UNIX, Linux, Windows, DOS.
Frameworks: Zend (PHP), PHPUnit (Automated Testing), Ionic Framework (Mobile Applications).
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Web services: REST, SOAP and other Web 2.0 technologies.
Helpdesk Software: Zendesk, Kayako, HelpScout, Intercom.
Customer Service: Customer Service Management, Complaint Resolution, Complaint Resolution, Team
Building.
Tools / Software: Notepad++, PHPStorm, Sublime Text, ATOM.
Version Control Tools: SVN, Git.
Payment Gateways: Authorize.net, PayPal Checkout, Google Checkout, CCAvenue.
Professional Experience
WordPress | DevOps | Support Engineer
09/2017 to 03/2018
Kinsta Ltd.
● Maintained and developed Kinsta Cache WordPress plugin.
● Maintained SVN repositories for DevOps environment: automation code and configuration.
● Researched and developed nginx SSL proxy front end proof of concept that provides SSL encrypted
communications between our LXC/LXD servers
● Performed remote management using remoto-it, a Plain Old Bash (POB) script that executes recipes to
perform deployments, change orders, and maintenance..
● Deal with CDN issues related to CloudFlare and KeyCDN.
● Fixed DNS issues.
● Helped Customers updating DNS ( A record and nameservers ) to Kinsta.
● Performed Redis installation including some simple Redis operations, and the Redis data types.
● Performed migration from different WordPress managed hosting companies to Kinsta over SSH.
● Took ownership of issues reported by customers and see problems through to resolution.
● Researched, troubleshooted, and identified the solutions to resolve customer issues.
● Provided prompt and accurate feedback to customers.
● Monitored uptime and analyzed transactional data using third party analytics tool to resolve more
advanced issues.
● Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Developer Compatibility Project | Happiness Engineer
01/2011 to 09/2017
OnTheGoSystems (Makers of WPML, Toolset and ICanlocalize)
● Development of internal modules inside the organization and customization of add ons, using PHP &
MySQL.
● Management and maintenance of internal websites, including software updates.
● System administration, including migration and consolidation of hosting platforms.
● Assist plugin/theme authors writing code in making their themes/plugins compatible with WPML.
● Provide technical support and consultation solutions geared towards clients.
● Generate happiness for Clients, by resolving their issues on HelpDesk software.
Senior Developer | Customer Support Engineer
03/2009 to 12/2010
Synechron Technologies Pvt Ltd, Pune
● Brought the overhaul and develop the front-end code for the latest version of the different publishing
platform used by clients..
● Was lauded by clients for creating high quality work quickly and efficiently.
● Ensured clean and manageable code by following popular coding patterns.
● Was exposed to and worked with many new, cutting edge technologies like HTML5 and CSS3.
Developer | Client Support Associate
05/2005 to 02/2009
phpFox Inc
● For phpFox Inc with of a team of 10; tasked with managing my time between enhancing the current
platform, supporting the entire client base of over 500 and contributing to the development of a new
platform.
● Utilizing strong PHP HTML and CSS skills to convert PSD/PNG designs to fully working themes for their
custom system.
● Working with payment gateways such as SagePay, PayPal and Authorize.net to allow clients to monetize
their content through a number of different avenues such as affiliate marketing, advertisement,
subscription, membership, pay per view content and online store.
Interests
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Music, Reading, Painting, Mimicry.
Activities
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Organizer at WordCamp Nashik 2016/17.
Active WordPress Contributor: https://profiles.wordpress.org/bornforphp
Active GitHub Contributor: https://github.com/bornforlamp
Speaker at WordCamp Pune 2015/2017, WordCamp Kochi 2017, WordCamp Kathmandu 2017
Languages
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English, Hindi, Marathi.
