Customer Relations Assistant
Experience: 1 year | Available: Immediately | Location: Nairobi
Email:-Phone: -
PROFILE
Motivated professional capable of building productive relationships, resolving complex issues, and
winning customer loyalty. Bringing my experience in maintaining customer satisfaction and
contributing to company success. I am an experienced researcher and customer service officer with
a demonstrated history of working in the internet industry. Skilled in Microsoft Excel, Microsoft
Word, Record Keeping, Good applications, Decision-Making, and Problem Solving. Strong
consulting professional with a Bachelor of Business Information Technology. Produces an excellent
and improved performance by building a strong and fruitful working relationship with team
members. My career objective is to attain the highest level of professional excellence through my
work experience, content writing ,research, and education.
WORK EXPERIENCE
Customer Relations Assistant at Adevia Health, Nairobi (June
2021-current) ➢ Maintaining the company’s E-documentation and filing
system.
➢ Managing the clients mail inbox, replying, forwarding messages, and making appointments
as appropriate.
➢ Processing complaints and resolving them and escalating issues to the
responsible department.
➢ Reviewed and processed new account applications after-hours.
➢ Public Relations; building connections on behalf of the company
➢ Contacting clients to understand their requirements.
➢ Reporting on status of accounts.
➢ Assisting in managing multiple accounts while maintaining sharp attention to detail.
➢ Marketing Adevia Health recruitment programs to potential clients
Customer Experience Executive at Call Centre Calltronix Limited, Nairobi (January 2021April 2021)
➢ Respond to customer inquiries
➢ Recording client information as needed.
➢ Updated paperwork, maintained documents and word processing.
➢ Providing proactive customer outreach.
➢ Developing and documenting knowledge into helpful content
➢ Helped customers every by approaching conversations with a positive attitude. ➢
Provided primary customer support to internal and external customers in a fast-paced
environment.
➢ Performed data entry and recorded call notes, suggestions, and questions.
➢ Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution.
➢ Resolving issues and troubleshooting technical problems
➢ Maintain financial accounts by processing customer adjustments.
➢ Recommend potential products or services to management by collecting
customer information and analyzing customer needs.
Program Assistant Intern at Lake hub Academy (August 2020 –November
2020) ➢ Data Entry of revenue collection App and Online safety attendees
➢ Training students on different programs such online safety program
. ➢ Conducting student admissions to web development classes
. ➢ Social media management of lake hub projects
➢ Responding to admission inquiries
➢ Assist in scheduling and planning of meetings.
➢ Ensure that enrolment processes are implemented and subsequently
followed. Program Assistant Intern at the Kenya National Archives and
Documentation Services Nairobi (September 2016-December 2016)
➢ Manage Databases of researchers
➢ Record Inventory Management.
➢ Providing IT Support and Installations.
➢ Perform machine maintenance
LANGUAGES
➢ English
➢ Kiswahili
EDUCATION
Bachelor of Business Information Technology 2017 to 2021 Attained: Second
Class Upper Division.
Diploma in Information Technology 2015 to 2021 Attained: Second Class
Upper Division
➢ Africa Nazarene University
Kenya Certificate of Secondary Education 2010 to 2014
➢ Lugulu Girls National School
SKILLS
➢ Customer Service
➢ Technical support
➢ Computer Proficient
➢ Report preparation
➢ MS Office proficiency
➢ Office management
➢ Customer Relations Management
➢ CRM applications
➢ Google applications
AWARDS
• Top BBIT Female Student Academic Award (Africa Nazarene
University) Recognized as the top female student for the Academic Year 2018
• Top BBIT Female Student Academic Award (Africa Nazarene University)
Recognized as the top female student for the Academic Year 2017
• Awarded google scholarship in partnership with Andela (2021)
REFEREES
1.Louisa Muigasia
Country Manager Adevia Health
Contact:-
Email address:-2.Winfrida Juma
Head of Customer Service Calltronix
Contact:-
Email-3.Michelle Ojuang
Administrative Assistant
Contact:-
Lake hub Academy
NB:My current salary is 30,000
