Harold Leo Carbonilla

HAROLD LEO CARBONILLA EXECUTIVE VIRTUAL ASSISTANT CONTACT --Purok 1-B Callawa, Davao City, Philippines EDUCATION COLLEGE UNIVERSITY OF IMMACULATE CONCEPTION BS in Civil Engineering HIGHSCHOOL FORD ACADEMY OF THE ARTS, PROFILE Experienced professional with 7 years of solid background in customer support, virtual assistance, and project coordination. Spent 2 years in the BPO industry specializing in customer service, where I developed strong communication, problem-solving, and client-handling skills. Transitioned into the virtual workspace for the past 5 years, providing high-level support as an Executive Virtual Assistant and Project Manager. Skilled in managing remote teams, streamlining workflows, handling executive calendars, and overseeing end-to-end project execution. Adaptable, tech-savvy, and committed to delivering results in dynamic, fast-paced environments. WORK EXPERIENCE Executive Virtual Assistant / Project Manager CreatingYourPlan, MetaCult Games 2020 - 2025 Supported executives and small business owners with calendar management, email handling, and project coordination. Led remote teams, managed deadlines, and ensured seamless workflow using tools like Asana, Discord, and Google Workspace. INC. SKILLS Project Coordination & Management Customer Service & Support Teamwork Time Management Client Communication Critical Thinking Bookkeeping Customer Service Representative Concentrix, Teleperformance, CNM Solutions, and Flatworld Solutions 2018 - 2020 Handled inbound customer inquiries with professionalism across phone, email, and chat. Resolved issues efficiently while maintaining high satisfaction scores and meeting key performance metrics.