Harmony

Bupo, Harmony Alafuro Personal Details Signature Villa House 12, Lagos.-​ ​-- CORE COMPETENCIES ●​Customer Service & CRM Management -​ Expert in CRM software (Hubspot, Salesforce, Zoho, etc) -​ Handling customer enquiries, complaints, and providing solutions -​ Conflict resolution and relationship management ●​Virtual & Executive Assistance -​ Scheduling appointments, managing emails, and coordinating meetings -​ Travel and itinerary planning for executives -​ Handling confidential information and executive correspondence ●​Administrative Support -​ Document preparation, filing, and database management -​ Report generation and presentation creation -​ Handling invoices, budgeting, and financial documentation Professional Summary Dedicated and highly organised professional with extensive experience in customer service, virtual assistance, and executive support. Proven expertise in CRM systems, administrative support, and digital marketing. Excellent communication and problem-solving skills, with the ability to multitask and manage projects effectively. Adept at collaborating with teams to achieve company objectives while maintaining exceptional client satisfaction and seeking an opportunity to leverage my diverse skill set in a dynamic work environment. PROFESSIONAL EXPERIENCE Atinel Trading And Investment Company Limited Administrative Officer / Secretary LAGOS, NIGERIA | NOV 2023 - JUNE 2024 ●​ Provided administrative support, including managing records and data, which indirectly contributed to efficient internal operations and the ability to access information relevant to customer inquiries. ●​ Maintained financial and sales records, demonstrating attention to detail and accuracy, crucial for handling customer account-related queries. ●​ Prepared monthly reports, contributing to understanding business operations and potentially customer-related trends. ●​ Created and maintained administrative templates, ensuring consistency and efficiency in internal processes that can ultimately impact service delivery. ●​ Performed other administrative functions as directed, showcasing adaptability and a willingness to support various aspects of the organization. Customer Service Representative - Zenith Solutions LTD. LAGOS, NIGERIA | MAY 2022 - DECEMBER 2022 ●​ Delivered top-tier customer service via phone, email, and live chat, ensuring customer satisfaction. ●​ Handled a high volume of customer inquiries, complaints, and technical issues, resolving 95% of cases successfully. ●​ Managed and maintained CRM records, tracking customer interactions and service history. ●​ Assisted in onboarding new customers, explaining product features, and resolving concerns promptly. ●​ Collaborated with the sales and technical support teams to streamline the customer service process. Virtual Assistant - Elite Admin Services REMOTE | SEPTEMBER 2021 - JANUARY 2022 REFERENCES Available on request. ●​ Provide comprehensive administrative support to clients, handling scheduling, emails, and data entry. ●​ Managed multiple CRM platforms to track customer interactions and optimize service delivery. ●​ Conducted research for business presentations, reports, and marketing strategies. ●​ Assisted in content creation, proofreading, and editing documents for clarity and accuracy brand presence. Education University of Calabar, Cross River State, Nigeria BACHELOR OF SCIENCE IN PHYSICS - 2020 Joemax Commercial Secondary School WEST AFRICA EXAMINATION CERTIFICATE JUNE 2014