Harley De Vera

WORK EXPERIENCE Foundever - Internal Supervisor BPO - 3 YEARS EXPERIENCE - (2021 - 2024) HARLEY C. DE VERA B.S. Computer Engineering CAREER GOALS To take part in the execution of the company's goals and development. Utilizing my skills, knowledge, abilities, and ideas I can contribute in all aspects of improvement and being part of the Leadership. CORE STRENGTHS Ability to make effective judgements and decisions Cognitive Flexibility Can work under Pressure and multi-task Great attitude with a highenergy personality Keen sense of knowledge Facilitates Prebrief and Debriefing with the Training Team. Identifying possible areas of improvement, recommendations, and real-time coaching. All-around real-time allocation from the Training, Nesting, Production, and Retention Team. Subject Matter Expert - Supervising 2 - 9 Teams composed of 12 - 15 agents in the Retention Team and taking supervisor calls. Affluent Properties Leasing and Sales (OJT) IT ASSISTANT - (JULY 2020-SEPTEMBER 2020) Update website information for the target customer. Identifying possible areas of improvement and raising these as potential development actions for the convenience of the customer. Connect the website inquiries to the owner's Email Account. Transfer files to a Hosting GoDaddy to publish marketing features. ACADEMIC HISTORY De La Salle University - Dasmariñas BACHELOR OF SCIENCE IN COMPUTER ENGINEERING (2021) - SERVE Volunteers (2018 - 2020) - 267th NROTCU Cadet Alumnus ( 2016 – 2017 ) THESIS RESCUE TRACKING DEVICE WITH REAL-TIME PRECISION AND IDENTIFICATION FOR A SMALL GROUP SYSTEM (2019 – JANUARY 22, 2021) CHARACTER REFERENCES Rodolfo Gerbese Jr Foundever Team Leader- CONTACT DETAILS: Cellphone: Telephone: Email: - (046) 443 -9365- Melanie Julia Gregorio Foundever Team Leader-