Harish Sam Rajan

HARISH SAM RAJAN Bengaluru, India | Email:-| Mobile: - | LinkedIn URL HIGHLIGHTS • • • Dynamic and multi-skilled management professional with 16+ years of expertise in overseeing the development of effective and efficient operational, financial, and compliance processes with a focus on promoting 'customer experience' and 'resource optimization.' Proficient at ensuring maximum stakeholder satisfaction, executing seamless migration of business processes, and producing quality output with consistent cost control. People's Manager who exudes confidence supports team members and boosts employee efficiency and productivity through the training program, coaching, and motivational guidance. SKILLS • • • • • • Operations Management Customer Service Management Project Management Accounts Payable Vendor Management Escalation Management • • • • • Team Management Employee Onboarding Concur Expense Tool Implementation and Support Communication Recruitment Certifications • certified Scrum Master 2017 – 2019 • Prince 2 Practitioner 2012 - 2017 • ITIL V3 Foundation 2012 • completed training - ITIL v4 2021. • • MBA: General Management | United Business Institute - Brussels B.COM: Accounting | St. Joseph’s College of Commerce – Bangalore Education 2010 - – 1999 Work Experience Application Management Advisor, • • • • • • • NTT Data, Bangalore PMO Manager (On Contract deputed by EXPERIS IT, Bangalore), • • • • • • • • • Aug ’18 – Apr ‘21 Coordinated OHI (Oracle Health Insurance) tool upgrade project. Maintenance of over 260 SSL certificates using the Venafi tool. Coordination of quarterly Security Patching of over 200 Linux & 250 Windows servers. Organized quarterly refresh of over 300 databases in SIT and DEV environments. Managed onboarding and orientation of over 15 employees. Standardized over 30 SOP’s to match organization branding. Streamlined process documentation to decrease response time from 36 hours to 24 hours and reduced queries by 5%. Jul ’17 – Aug ’ 18 Assisted 5 program managers with Procurement, Project documentation, Stakeholder Management, communication, budgeting. Analyze financial data, including project budgets, risks, and resource allocation. Conduct Monthly and Quarterly performance Reviews of key projects/ programs Record and consult with stakeholders for vendor and contract renewals and provide monthly performance reports. Responsible for reporting and customer satisfaction surveys. Support the procurement of office supplies for the Software administration management team totaling over USD 5K per quarter. Follow up with project teams for project status reporting and highlight risk & compliance issues. Track and pay project-related invoices/onboarding new project members and update process documents as per approved branding. Experience in using tools like Microsoft Office (Word, Excel, PowerPoint, SharePoint, Project). Manager – Corporate Systems (Operations), IMI CCI, Bangalore Jan ’16 - Mar ’17 • Managed team of 12 people (member performance feedback, planning, and execution of growth objective, appraisal, salary hike, recruitment, and employee training). • Maintained relationships with strategically important large customers • • • • • • Setup and oversaw the global help desk operations for Accounts Payable, Concur Expense & Travel Support, Expense Audit, and Cash Management (including dependable service, capability, workforce productivity, and cost management). Undertook the rollout of the Concur Expense Tool across 3 business operations units for digitizing approximately over 3000 expense claims monthly. Limit the response time to 24 hours by centralizing support functions & enabled e-submission to reduce supplies costs by 65%. Transitioned the cash Management process of 3 business units from Birmingham HQ to Bangalore GSC. Introduced Intranet Support Framework, the employee profiles with current contact details increased by 60%. Enhanced capability for internal audits, reporting, etc. to save GBP 7500 p.m. Implementation Project Manager, SAP Concur, Bangalore, • • • • • • • • Apr ’14 - Mar ’15 Effectively carry onboarding and training of 5 new customers on an average. Gather customer requirements, design & configure the expense tool, track renewals & adoption rate. Work closely with sales teams to help transition the account from Pre-Sales to production and identify expansion opportunities. Transition customer account from Pre-Sales to production and identify expansion opportunities. Responsible for reporting, customer satisfaction surveys, and scheduling a weekly call for existing customers. Organized end-user training for clients in APAC, the UK, and the US, along with provided post-implementation support and improve user experience. Deliver projects on time to achieve financial targets. Changes to the customer onboarding process resulted in an increase of 5 % in client satisfaction. Thomson Reuters, Bangalore, Nov ’06 - Apr’14 Project Coordinator • • • • • • Business Process Analyst • • • • • • Feb ’11 to Jan ’13 Supervised 5-person business operations team (member performance, discuss and execute development plans, appraisal, and staffing) Maintain and review over 40 vendor contracts uploaded in the vendor management system and work with 4 business managers for contract renewals. Prepared 10 vendor utilization reports i.e., invoice reconciliation, vendor scorecard, payment of invoices, reconciliation of PO’s, analyze CAPEX & OPEX trends. Part of the Project that delivered Fujitsu project X Network transition – the scope of the project was to transition the third-party services handled by Fujitsu back to Thomson Reuters by which saving USD 300 – 400 million. Managed administrative support and office supplies requests for the analyst team worth over USD 3k every quarter level. Assist with the budgeting process for the central finance team. Process Developer (Accounts Payable) • • • • • • • • Jan ’13 to Apr ’14 Lead over 15 global projects, including BAU, voice and tool deployment, infrastructure, and real estate. Supported the procurement of office supplies for the internal services team worth over 30k USD every quarter, Aided 6 Program Managers with Procurement, Documentation, recruit resources, Purchase Order Creation, and track spending. Management of 5 vendors that include financial performance review, SLA metrics, reconciliation of invoices for payment. Update PMO with monthly reports on behalf of program managers. Awarded Bronze Award for the successful project completion by which saving USD 275,000.00. Nov ’06 – Jan ’11 Assisted 10 -member team (process-related issues, drafting and initiating development goals) Carry out orientation and training for over 15 employees monthly. Served as the first point of contact for our vendors. Support Accounts payable helpdesk operations vendor and employee expense queries and escalations. Transitioned accounts payable process from the UK Business service center to Bangalore shared service center. Delivered Concur and SRM end-user coaching for over 500 users spanning the UK, Scotland & Ireland. Responsible for increasing the overall procurement of Technology items ordered via Catalogues in SRM to 60%. Went on secondment to London, in the capacity of Business Operations Manager representing shared services for six months.