Harish Kumar D

 Curriculum Vitae Harish Kumar D Bangalore (India) E-mail:- Professional profile An enthusiastic and professional Person, who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively. Objective Now looking to build on extensive range of technical skills within a suitably challenging role. Keen to achieve further professional development. Key technical skills Adobe PhotoShop Adobe Acrobat Microsoft Excel Microsoft PowerPoint Internet and E-mails Career summary 2007–Feb, First Source (Inbound UK process) End-2007 December Worked as customer service representative for a Process called SKY. Job Description: Provide Billing info, online transaction, provide tech support for Sky dish Antenna, Setting up the service call if needed and keeping a tab on service level. Career summary 2008-May, Mainstay Teleservices Ltd. (Inbound UK process) End-2010-Feb, Worked as Technical support Engg for a Process called DEMON. Job Description: Provide telephonic support on ISP and networking concept, Troubleshooting Router, Modem (hardware) E-mails and OS related issues. Also used to check the telephone lines as it’s a DSL connection if faults found we raise it to BT to fix the issue on them. Achievement: Have always been on top, achieving all my metrics and have been recognized and awarded as Best Performer. Career summary 2010-April/ 2017-September, Dell International Services (Inbound Process) Worked as Technical support Sr.Associate for EMEA process. Supporting customers on Latitude, Vostro, and Inspiron (Laptops) Extended support on Monitors, Projectors and OptiPlex machines (Desktops). Job Description: Troubleshooting H/W related queries, and little bit of software like the OS related issue/wireless setting/E-mail (Outlook). If H/W is faulty setup a service call follow up with customer till the issue is resolved. Achievement: Have always been a good team player achieving all metrics. Have also been rewarded for Good performance on monthly R&R session. Yearly review is always been GOOD till now. Won Dell Champion Award for the consistent performance achieving all my metrics. Recent Awards (Feb-2017): CE Champ Award for providing best customer service with 18 CE (Customer Experience) counts with 100% satisfied customer. Proud to win Dell Champion Award (March-2017) again for the 2nd time for being an all-rounder. Career Summary: 2017-October / 2019-Feb, Crossminds Infinite Solutions, Worked as CEO & Director. Job Description: Process: US AUTO Parts – 1. Motivating & Encouraging Team to achieve their targets and keeping them positive all the time as this process involve sales. 2. Training my managers on how to face challenges with process and escalations if any, and how to keep the team focused and determined on work all the time. 3. Monitoring calls on daily basis and giving feedback/training on the area of improvement. 4. Generating reports and keeping my clients updated on the team progress on weekly basis. 5. Sharing informing on team progress and also update plans for the coming month on enhancing the process and revenue for the company. Career Summary: 2019-May / 2020-Jan, Dell International Services, working as Client Technical Support Expert Job Description: Troubleshoot issues with Laptops/Desktops/Monitors/Projectors Supporting customers on Latitude, Vostro, and Inspiron (Laptops) Extended support on Monitors, Projectors and OptiPlex machines (Desktops). Job Description: Troubleshooting H/W related queries, and little bit of software like the OS related issue/wireless setting/E-mail (Outlook). If H/W is faulty setup a service call follow up with customer till the issue is resolved. Additional support: If the system is out of warranty, troubleshoot isolate problems, send quote for faulty parts, once purchase order is received, will process the order, book dispatch and follow up until closure. Have always been top 3 in Generated Revenue for the company. Career Summary: 2020-March / 2020-November, Convergys India Services Pvt Ltd, working as Sr. Representative Operations. Job Description: Working for “Retentions” handling customer with great care, Understand the customer’s needs and situation based on that offer the best promotions available, explain benefits and also think as a customer and help them with the best solutions possible. Education and qualifications Completed my BCA From AIME Noida, New Delhi Completed my PUC (+2) From NIOS, Noida New Delhi 10th (SSLC) New Method English High School Srirampuram, Bangalore-21 Project: I have successfully completed my project for the final year Degree Entitled “Hospital Management System” using VB as a Front end, and Ms Access as a Back end. This project mainly focused on how you maintain a Hospital Records totally computerized. I was the Team Leader for the team which consists of four members. Interests: I love travelling, Browsing Internet, Explore new ideas/places. Personal details Fathers Name : Damodaran. A Date of Birth : 9th Jan 1985 Nationality : Indian Marital Status : Married Languages Known : English, Hindi, Kannada, Tamil, and Telugu E- Mail ID :- Date: Place: Bangalore (Harish Kumar. D)