Harish Kumar

Harish Arora Mobile:- E-Mail:- Achievement-driven/High Performance Professional, seeking a challenging role in a growing organization, where my expertise and experience can be leveraged Location Preference: Delhi & NCR PROFILE SUMMARY Offering over 9.5 years of experience in Salesforce/CPQ, Invoicing, Sales Operations/Support, Contract Management, Sales Quotes, Order management, Operations Management, Quality Management, Healthcare and Process Management Skilled in implementing adequate measures for process enhancements, undertaking responsibilities of removing less logical procedures in processes thereby reducing processing time Proficient in: Effectively supervising back - end service operations for rendering and achieving quality services Coordinating with external customers for running successful business operations and experience of implementing procedures and service standards for business excellence Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with abilities in team management and customer relationship management CORE COMPETENCIES Undertaking responsibilities of overall process management; coordinating project activities relating to Creating bulk accounts of agents; addressing service-related issue of clients to provide solutions in adherence to delivery schedules Building team effectiveness in coordination with the senior management Overseeing the complete planning & management activities for ensuring completion of internal, statutory and external audits within time. Promoting spirit of cooperation between team members to enhance their operational efficiency leading to increased productivity Supervising preparation of MIS reports and analysing the same to provide feedback to the management on business performance ORGANISATIONAL EXPERIENCE Cvent India, Gurgaon May’18 – Till Present Rejoined Cvent India in PMO (Sales Operations) process as a “Team Leader” and got promoted to “Assistant Manager” in Jan’20 Key Result Areas: Setup a new process and manage a team of 15 people 24*5 a day, responsible for the support functions essential to sales force productivity. Responsibilities include creating/editing quotes for sales/finance team, testing new CPQ functionalities implemented Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement Ensure systems and resulting information is useful and effective for the sales team and management. Communicate Best Practices across the Americas Sales and Management teams Produce high quality work with strong attention to detail in numbers, communication, change management and project management Gather continuous feedback from salesforce and sales leadership to find opportunities to improve sales process and manage implementation of necessary modifications Making sure trainings are conducted on time and deadlines are met in all aspects Ensure timely and accurate month & quarterly close for customer region as per agreed KPI with business partner Create and Share Dashboards with PMO Management/ Sales Management; such as: Productivity Dashboard, Quality Dashboard Responsible to test if SKU’s are created correctly and it’s picking pricing correctly based on client’s geography Reduce manpower by automating manual efforts. Completed following projects successfully to reduce the manpower and increase the team efficiency and accuracy: SF DATA Loader Implemented Implemented Coaching Form Process transferred from Email to SF Case Creation Turnaround Time Calculation Performing various CPQ based checks to keep the system cleaned so that our financial data isn’t impacted Attend & resolve queries of senior group level management and auditors as required. Preparation of Standard operating procedures (SOP's) as there were no such document available for trainees in past Integrated the work updates on the day to day basis Cvent India, Gurgaon June’14 – Dec’17 Worked with Cvent India in O2C (AR Process) process as an Assistant Team Leader Key Result Areas: Productive span: 2 SME’s and 8 FTE associates with prime deliverable as productivity enhancement, performance management, attrition control Taking care of review team for complete review of all contracts signed by the client along with Billing/ Invoicing Consulting & Testing for any process related queries for AR/ AP/ Accounting/Revenue recognation. Making sure trainings are conducted on time and deadlines are met in all aspects. Ensure that the contracts being signed between company and client is in compliance with the policies & procedures and accurate in legal terms. Manage the client is setup in salesforce and Oracle as per the contracts signed between client & company to recognize the revenue correctly while overseeing billing/Invoicing of the clients. Referring to purchase orders, generating invoices, and mailing them to clients through billing system Oracle/EBS Supporting the accounts payable and accounts receivable department in their work Reconciling Sales Force & Oracle data fortnightly to ensure both systems are in sync in terms of accuracy Single point of contact for revenue recognization queries, Cash Receipting & Chargebacks & ensure that no revenue leak in the system Advice and support for internal customers as required, that include standardization of processes to allow them to be re-assigned/outsourced. Collate, consolidate financial data/ reports using financial systems. Liaise with in-country finance teams across the customer region. Support and ensure timely and accurate billing in line with onshore requirements. Ensure timely and accurate month & quarterly close for customer region as per agreed KPI with business partner Attend & resolve queries of senior group level management and auditors as required. Preparation of Standard operating procedures (SOP's) as there were no such document available for trainees in past Integrated the work updates on the day to day basis Ensuring completion of volume on daily routine basis so that SLA’s are met. Create and Share Dashboards with Finance Management/ Sales Management; such as: Productivity Dashboard, Quality Dashboard Responsible for reviewing Team’s performance by reviewing contracts, invoicing batches, write offs, customer receipts batches and high dollar value deals Involved in implementation of new Finance Tool ORACLE to ensure smooth transitioning from old model (Great Plains) to new Planning of the manpower as per the volume and the peak season surge Genpact India, Gurgaon June’10 - June’14worked with Genpact in US Healthcare Process as a Process Developer (Initially designated as Process Associate) Key Result Areas: Taking care of Healthcare Licensing & credentialing team of 10 people to manage the healthcare business in 14 states of USA Ensure that the Healthcare Agreement being signed between company and the Agent (Who is going to sell policies) is in compliance with the policies & procedures and accurate according to the legal terms & HIPAA act Ensure that Agent who is signing the agreement with the company have valid license to sell healthcare insurance in that particular state with Department of insurance Making sure that broker who is align with the company has no criminal record within past one year Manage the Agents are setup as per the agreement signed so that agent’s gets comissions accurately in their bank accounts or through checks. To ensure comission are credited accuractely, we had Sales compensation team Ensuring that special documentation are provided by the broker/agents who are going to sell the polcies under Medicare & Medicaid acts Actively participate & help onshore team in completing yearly projects (Surge) in which every year US govt. try to provide healthcare insurance to the citizens who are more than 65 years Planning day-to-day strategy to process & complete volume within SLA/ TAT Overseeing complete planning & team activities for ensuring completion of volume on daily routine basis Handling client reporting Attending calls conducted by Client to provide suggestion require to improve process Processed all the back office transactions as per company guidelines Handled escalations and priority requests received from client Generated and maintained Daily MIS Reports Imparted process training to new joiners Integrated the work updates on the day to day basis Attended trainings on Process Knowledge, Updates and Soft Skills Appeared team huddles, team briefings and meetings as required Report out to Internal quality team about performance of the team Preparation of Standard operating procedures (SOP's) Trainings to new systems along with their accesses by liaising with various stake holders Highlights: Genpact Successfully saved the time & escalations % on daily basis by delivering workouts led to efficiency & quality improvement in the process and received the Workout Certificate for the same (1 Star & 3 Star Lean Certificate) Received Various client, Bronze & silver awards for my exemplary performance & continuous support to US team Got Promoted as a Process developer in May 2012 Lean Trained, Tested & Certified (5 star) Cvent Inda Received Extra Mile & Super Achiever Awards for my outstanding performance in Q1 & Q2 (2015) respectively Received various Spot Awards & appreciations from senior management in my Cvent Journey till now. Successfully lesser the time on calculating the team’s productivity by preparing an automated productivity tracker. This gives the team productivity to the management at any given point of time. ACADEMIC DETAILS 2013PGDB (Financial Management) through distance learning, from IMT, Ghaziabad 2009B.Com. (PASS.) From Delhi University, Delhi 2006Senior Secondary School Examination (XIIth) passed from CBSE, New Delhi 2004Secondary School Examination (Xth) passed from CBSE, New Delhi IT SKILLS Have completed one year diploma In Software Engineering (ACCP), From Aptech Pusa Road, Delhi PERSONAL DETAILS Date of Birth: 9th September 1988 Address: E – 478 Budh Nagar Inder Puri New Delhi - 110012 Languages Known:English, Hindi & Punjabi