Haripriya Karayidathu | Freelancer Resume

Haripriya K- - Profile Summary  8.6 years’ experience in Customer Service in diverse fields like Online Education platform, Digital Banking, Software consultancy, BPO, Travel/ticketing and Mobile phone industry.  Have a global mind set with strong linguistic abilities. Sound understanding of corporate culture and etiquettes. History of successful interaction with leadership and within diverse groups, comfortable and effective with professionals at all levels.  Have proven adaptability in team management and able to flourish in high- pressure and fast paced environments.  Effectively builds productive working relationships with direct reports, peers, other departments and the leadership.  Ability to demonstrate strong commitment to employee development and able to lead and motivate a high performing team. Experience (Total – 8.6 Years)  Sales and Student Counsellor: Tutormine ( Edyounet TeleClassrooms Limited), Infopark, Kochi from Nov 2021 to March 2022, Remote working  Project Manager: Upskill Innovative Pvt Ltd, Technopark, Trivandrum from Feb 2021 to Sep 2021, Remote working  Head Customer Support: WB21 Software Pvt Ltd, Technopark, Trivandrum from May 2017 to Dec 2018  Customer Support Representative: WB21 from July 2016 to April 2017 (remote working)  Virtual Assistant: Virtus IT Services Pvt Ltd, Technopark, Trivandrum from December 2015 to April 2016  Officer Customer Relations: AES Solutions Pvt. Ltd., Techno park, Trivandrum, from February 2008 till April 2010  Customer Service Representative: HSBC’s HDPI, Hyderabad from July 2003 to September 2004  Probationary Officer: UAE Exchange and Financial Services Pvt Ltd, Ernakulum from March 2002 to December 2002  Customer Service Executive: BPL Mobile, Trivandrum Academics  B.A in English Literature from the Calicut University, 1999.  Post Graduate Diploma in Travel and Tourism Management from KITTS, Trivandrum, 2000.  Diploma in Fashion Design from ATDC (Apparel Training and design Centre), Kinfra, Trivandrum, 2015 Work Experience  Tutormine (Edyounet TeleClassrooms Limited) Location : Remote working Duration : Nov 2021 to March 2022 Role : Sales/ Student Counsellor/ Sessions Coordinator for Online Education Responsibilities/Deliverables  Sales: Played a crucial role in the pilot Sales Team of Tutormine. Team work and Leadership being the need of the hour, Team Tutormine started operations in India and extended to Australia in less than 2 months.  Student Counsellor: On boarded more than 15 prospective students in Tutormine’s one year bundle plan in a span of 2 months.  Sessions Coordinator: Liaised between Tutors and Parents to set up their schedules for online classes. Educated parents and students to use the Tutormine platform to book their sessions, find Teacher availability and make payments.  Upskill Innovative Pvt Ltd: Location : Remote Working Duration : Feb 2021 to Sep 2021 Role : Project Manager Responsibilities/Deliverables  Managed the project The Fluxlab, Irish Gym, a female only, body transformation program  Managed the Marketing, Administration, Social media of Fluxlab Work Experience  WB21 Software Pvt Ltd: Location : Technopark, Trivandrum Duration : May 2017 to Dec 2018 Role : Head - Customer Support Responsibilities/Deliverables Head- Customer Support:  Managed a team size of 65 support staff working in a 24/7 environment  Analyse and manage stakeholder expectations  Co-ordinate and liaise with Global Department Heads  Report timely updates to the Top Management  Accountable for escalation and operational issue resolution  Ensured adherence to Compliance policies  Managed multiple, simultaneous process enhancement activities  Integral part of the interview panel for Customer Support staff recruitment  Closely monitored Training and Evaluation of the team  Structured the Quality Analysis standards to measure and evaluate the team’s performance and improve the standard of service delivered  Created Standard Operational Procedure document for Customer  Managed the IVR system for resource allocation for calls and various report generation  Contribute to the business readiness plan for process enhancement, shift management and resource allocation, BCP planning and all business activities required to integrate new processes into the ’business as usual’ environment  Set the vision, direction and culture for the team by managing individual and performance expectation as a team through relentless one on ones, meetings, discussions, identifying reliable team members for shouldering additional responsibilities  AES Solutions Pvt Ltd (Cronos Consulting India Pvt Ltd) Location : Technopark, Trivandrum Duration : February 2008 to April 2010 Role : Officer - Customer Relations Responsibilities/Deliverables Marketing and Client Relationship:  Was instrumental in earning the first prestigious client for the company, Wipro InfoTech. Placed all the SAP ISU Consultants of AES Solutions in Wipro’s’ 3 ongoing Water and Electricity Utility projects across India  Played a pivotal role in organising Company’s first International Conference on Utilities in India, UTILCON 2008, in October 2008 at the Leela Kovalam  Represented the Company at Power and energy Trade fairs and Conferences at Delhi, Bangalore and Trivandrum  HSBC’s HDPI, Hyderabad Location : Hyderabad Duration : July 2003 to September 2004 Role : Customer Service Representative Responsibilities/Deliverables  Handled Out bound Collection calls to collect the outstanding amount on car loans from HDPI’s US Customers  Mentoring new joiners  UAE Exchange and Financial Services Pvt Ltd Location : Cochin Duration : March 2002 to December 2002 Role : Probationary Officer Responsibilities/Deliverables   Worked in the administrative office of UAE Exchange and Financial Services Pvt Ltd  Handled the Travel and Ticketing work of more than 30 branches in India  Coordinated with Airline Offices, Airport, Travel Agents, and branches of UAE Exchange.  Coordinated for Passport, Visa and Emigration related initiations Customer Relations Trainee: BPL Mobile, Trivandrum from January 2001 to August 2001 Personal Details Interests: Conducting English Story Classes and English Language Enhancement Classes, Yoga Date of Birth: 8th October, 1978 Languages: English, Hindi and Malayalam Address: Flat No: 704 Oceanus Heights Karyavattam Trivandrum Kerala- 695581