Hardik Gandhi

Gandhi Hardik R IT Support Engineer-L2 PERSONAL SUMMARY PERSONAL DETAILS A competent IT support professional with over 6 yrs of experience and a proven track record of providing specialist technical support. Hands on knowledge and experience of the maintenance and support of computer systems and networks of both small and large departments. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Possessing a proven ability to administer and control the operation, as well as having an eye for detail and able to multi-task under pressure. Comprising the flexibility of working well as part of a team and on my own. Gandhi Hardik R. 4-Raj Ankit Appt., Opp. Panchnath Temple, 3rd Floor, Rajkot-360001. Gujarat. M:- E:-DOB: 10/08/1988 Seeking a challenging position in IT Technical Support and IT Operations as Senior Associates/Team leader/Associate manager, IT officer. Nationality: Indian WORK EXPERIENCE AREAS OF EXPERTISE              Far Out Solutions LLC- A U.S. based IT company System administration Desktop Support Server support Windows OS-XP/7/8/10 Windows Active Directory Domain Services CITRIX XenDesktop/XenApps Project management Virtualization TCP/IP LAN / WAN Infrastructure support Microsoft technologies Remote support tools Technical Support Specialist Providing support to end-users remotely by handling service requests that have been assigned. Support provided remotely, over the phone, or via email. Developing solutions for network, desktop, server and any other hardware related issues covered in IT. Making proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. Working with clients to evaluate and solve technical problems. Evaluating existing systems and/or user needs to analyze, design, recommend and implement system changes. Configuring and supporting internal and/or external networks. Recommending upgrades, patches, and new applications and equipment. Maintaining a log of completed work using an incident-tracking application. PERSONAL SKILLS         Sep 2019 to Nov 2019 Technical minded Pro-active Commitment to outcomes Highly analytical Helpful attitude Problem solving Customer service Troubleshooting RELIANCE INDUSTRIES LTD. -Jamnagar L2-IT SUPPORT Dec 2016 to Dec 2018 Reporting directly to the IT Operations Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction. Maintaining confidentiality with regard to the information being processed and also providing on-the-job training to new department staff members / vocational trainees.    Duties: Diagnosing & resolving hardware, software & end user’s problems. Developing the infrastructure and systems to meet the company’s needs. Working within a secure TCP/IP network environment, including DHCP, DNS and ethernet.            Involved in the rollout of software updates and patches for CITRIX device users. Investigating specialist and complex IT support issues and providing further actions to L1 staff for troubleshooting. Co-ordination with L3 support team for escalated issues of CITRIX. Thin-Client (CITRIX) Service Management-Support, configuration and troubleshooting for Jamnagar Site for approx. 4000+ users. Configuration and testing of any new software implementation/upgradation on Virtual Servers in co-ordination with L3 team located at Headquarters. Co-ordination with L3 support team for escalated issues of CITRIX. Travelling to client sites to help with installs, deployment, and troubleshooting of various IT Peripherals. Allocating work to junior staff and induction training for new staff. ZOBONE BPO PVT. LTD. -Rajkot IT EXECUTIVE Oct 2014 to Dec 2016  Maintain and configuration of companies' network infrastructure.  Installing, configuring and operating Windows desktop operating systems.   Acting as the single point of contact (SPOC) for all IT & technical queries. IT Support provision for UK/Dubai Offices remotely.  Maintaining a wide range of computer hardware and software programs.   Maintain site licenses for organization. Providing advice on selection and purchase of IT equipments.  Maintaining maximum availability of supported services for end-users.  Obtaining quotes for supply of goods and services from suppliers. CIMS HOSPITAL -Ahmedabad IT EXECUTIVE Sep 2013 to Dec 2013   Installing, configuring and operating Windows desktop operating systems. Maintaining a wide range of computer hardware and software programs.  Maintain site licenses for organization.   Maintaining maximum availability of supported services for end-users. Investigate specialist and complex IT support issues.  Responsible for diagnosing & resolving hardware, software & end user’s issues for 150+ users. GAYTES INFO SYSTEMS PVT. LTD. -Ahmedabad SERVICE SUPPORT ENGINEER Nov 2012 to Feb 2013  Remote Support for company’s software and services pan India clients.   Installing, configuring and operating Windows desktop operating systems. Maintaining a wide range of computer hardware and software programs.  Maintaining maximum availability of supported services for end-users and organization.  Investigate specialist and complex IT support issues. EXCELLENT CUSTOMER SERVICES -Rajkot NETWORK ENGINEER Sep 2011 to Sep 2012  Installing and troubleshooting for Windows desktop operating systems.  Maintaining a wide range of computer hardware and software programs.  Maintaining maximum availability of supported services for end-users and organization.   Investigate specialist and complex IT support issues. Responsible for diagnosing & resolving software & end user’s problems KEY SKILLS AND COMPETENCIES        Knowledge of cloud computing (CITRIX XenDesktop/XenApps 7.3). Experience of Windows server- Exchange / Windows Desktop OS up to Windows 10 / MS-Office 2013/2016/2019, Active Directory Configurations, TCP/IP, DNS, DHCP, Prioritizing and managing many open cases at one time and responding within agreed time limits (SLA) to call-outs. Able to communicate complex IT issues to suppliers and non-technical staff. Ability to work well in a team environment Experience as a Team Leader for projects and systems migrations. Excellent customer facing skills. ACADEMIC QUALIFICATIONS  B.E.(E&CE) (Visvesvaraya Technological University) with 54.63% Bahubali College Of Engg.-ShravanaBelagola 2006 – 2011  Higher Secondary Education-HSC (Gujarat State Board) with 63% Krishna Higher Secondary School-Rajkot 2004 - 2006  Secondary School Certificate-SSC (Gujarat State Board) with 73% Sunshine School-Rajkot 1992 – 2004  TECHNICAL QUALIFICATIONS Computer Hardware & Networking (JCHNE) w i t h A Grade f r o m JETKING LEARNING CENTRE PERSONAL PROFILE       Permanent Address: 4- Raj Ankit Appt, Opp. Panchnath Temple, 3rd Floor, Dr. Rajendra Prasad Road, Rajkot-360001, Gujarat. Present Address: Same as above Marital Status: Single Languages: English, Hindi, Gujarati Sex: Male Hobbies: PC Gaming, Carrom REFERENCES – Available on request.